I cannot Remove Norton Anti- Thieft

Jkrailee · ‎03-17-2012

Hi to all,

I need help because I have problem with NAT I first had the prob since I upgraded my NMS and it informed me that my 90 day subscription has expired for NAT then, I tried uinstalling it, and I cant, I have tried doing by force stopping NAT then clear out the data then uninstall, but nothing happens and error cannot uninstall, then restart, I have tried doing a couple of times but still the problem exist, I tried reinstalling using the previous NAT i have since I kept my installer for the andriod still didnt work, I reinstall the latest version but still failed. I need Help PLEASE.

NAT v 1.2.0.11

NMS v 2.5.0.398

LG Optimus One P500

Andriod V.2.3.3 Gingerbread

Andmike · ‎03-23-2011

Hi Jkrailee.

Welcome to the Community.

Sorry to hear of your puzzling problem.

My first suggestion would be to uninstall NMS and then try uninstalling NAT. You should have no problem reinstalling NMS whether you got it from the Market or from the Norton Servers (which I think is the situation in your case).

The above however is focused on removing NAT, but as you have a valid version of NMS you should be entitled to the NAT plugin free! So you might prefer to just contact Norton Live Chat (which is free and normally very good) via this link to see if they can solve the issue of subscription on NAT. Just scroll down to "Chat Now" click on that link and then go through to a Norton Staff member who should be able to sort out the subscription issue. The big catch is - this may involve uninstalling NAT and reinstalling it. So you may just like to try the first idea and see what happens.

Good luck and please do keep us informed so that we know what works and what does not.

Jkrailee · ‎03-17-2012

Hi Andmike,

Thank you for the insight you provided, I will try doing that but I have tried already uninstalling Norton Mobile Security however I reinstalled it back before uninstallaling Norton Anti-theft. you are right that I have a subscription right from Norton it self and not from the market. The error I have when I tried to reactivating Norton Anti-theft is that it is registered to another account but I know that I have it correct at the Norton account I created. I logged in to Antitheft.norton.com site to check and my phone was there so I removed it. There are acctually alot of issues. My antitheft is registered to a different account which I did not, second is that It is that I cant uninstall it. I think the problem was when I upgraded my NMS to a higher version it seams that my NAT was currupted but I'm not sure. I'll update once Im done trying this options you give me. Norton is a good product and I know there might be something I missed thats why I have this problem. Thanks for the help.

"When something bad happens. you have three choices. You can either let it define you. let it destroy you or you let it strengthen you"

JK

Andmike · ‎03-23-2011

Good luck jkrailee.

I hope this works. Whatever happens - "let is strengthen you"! ;-)

trijimon_p_r · ‎04-04-2010

Hi Jkrailee,

NAT is listed as one of the device administrators which prevents the app uninstallation.This setting can be modified through Settings --> Location and security -->"Select device administrators" in you phone.Please try uninstalling NAT after removing "Norton Anti-Theft" from the list of adminstrators. Do let us know if this helps.

Thanks,

Triji

SQA Engineer
Symantec Corporation

Andmike · ‎03-23-2011

Hi trijimon_p_r

Thanks for that very interesting suggestion. I had not been aware of NAT being set as a device administrator. I have just looked at my "Device Administrators" and find NAT is named but the box is not ticked. Is the setting of NAT as a device administrator a new thing and is there an option about setting it or not, that I was not aware about?

Jkrailee · ‎03-17-2012

Hi trijimon_p_r,

I have already was able to remove the NAT my self without going to live support and before I was able to read this, I was checking my phone that time and I notice that NAT was present on my Device Administrators which I did remove and was successfully uninstalled but I do want to thank you for sharing this to others, I will try reinstalling NAT back at a later time to check if installing it again through NMS to call the NAT from the Andriod Market and hope would fix the issue that show that my NAT is registered to another Norton account. I'll take this as a resolution to the first problem. Thank you again

JK

smithy · ‎02-07-2011

Hi all

Norton Anti-Theft and Device Administrators has been discussed in a earlier thread

in the forums when bloncb brought up the subject -

http://community.norton.com/t5/Norton-Anti-Theft/Android-Device-Administrators-Should-Norton-Anti-Th...

And when installing the NMS addon NAT the Device Administrator default for the

application is not activated as the user must make the setting to activate, and NAT

does not ask for this permission when installing and activating.

Cheers.

Andmike · ‎03-23-2011

Thanks for reminding us of that thread smithy. I must admit that I had forgotten it.

However trijimon_p_r seemed to be suggesting that NAT was actually a "Device Administrator" in certain circumstances and this was why it was proving impossible for Jkrailee to uninstall it. The thread you refer to points out that although NAT will appear in the Device Administrator list it should not be activated unless Jkrailee had deliberately gone in and activated it. Which seems unlikely. So I remain puzzled as to whether this is the problem or not and if it is how it came to be set.

But then I may just have to remain puzzled........

Jkrailee · ‎03-17-2012

Hi to all!

I have successfully removed the NAT and tried installing it back again, as what was suggested I keep in mind that the NAT plugin through Android still have an error when I reinstall it back that my NAT is Registered to another Norton Account thus I may really need to contact LIVE chat so they can fix my issue, so far I have read few threads that has same issue like this. I am hoping that this case would be resolve to not unless NAT is a separate Subscription and that I would need to buy it which I think I am not able to at least for now. Hoping that NMS can have NAT as a free plug in.. I may need to create a new thread for this I think since the issue is resolved for the initial issue. What do you think guys?

JK