Norton Anti-Theft

[Andmike]

Hello again Jkrailee.

I am glad that your original problem seems to have been solved.  Though I remain puzzled as to how the Device Administrator option appears to have become live.

If you are now having a problem of the NAT element being shown as Registered to another account I would suggest that you have a look at one of the threads about that, such as this one.  If you do decide to contact Norton Live Chat do not forget to have your original purchase details for NMS to hand as I am sure they will need that.

Good luck.

[trijimon_p_r]

Hi Andmike,

Sorry about the delay in responding to your query.After installation in an Android device, NAT is listed as one of the device administrators.However, it is not enabled by default,  a user would have to manually activate NAT as a device administrator. Also, except for the restriction with NAT uninstallation, all other features will remain the same in both cases.

Hope this answers your question.

Triji

SQA Engineer,

Symantec corporation.

[Andmike]

Thanks Triji.

So unless Jkrailee, or any user, sets it themselves this should not prevent NAT from being uninstalled.  Interesting.

[Jkrailee]

Hi Andmike,

Everything was taken care of by live chat they provided me a new set of product key. I was suggested to uninstal my NMS installed back then reinstalled Norton Anti theft . Everthing now runs ok now and back to normal. I am pleased that everything is in good shape now and thanks for your help and to the Tech guys who strive hard for protecting us against threats. So case close.

Thanks,

JK

[Andmike]

Thanks for coming back Jkrailee.

Can you just clarify whether the solution was, in simple terms:

1 - Uninstall NMS, Uninstall NAT, Reinstall NMS, reinstall NAT or 

2 - Change the Device Administrator setting so that NAT does not have Device Administrator powers and then uninstall NAT......

You comments seem to imply that it was 1 but you have marked the post that contained 2 as being the solution which seems odd.  Sorry to ask you this late question but it may help if others have a similar problem.

Thanks in advance.

[Jkrailee]

Hi Andmike,

I'm sorry it took this long to reply, as I remember it was simple. We uinstalled NAT and NMS then they provided me another set of product key then installed the product back and it was all fine with Nat, I registered it again and everything went well.

When I have uninstalled NAT and reinstall it back I think it only does it at the first installation that NAT became a system admin, when I reinstalled it, its no longer the system admin and need to add it again. I dunno why it did not inform me to set it as admin during my reinstallation.

So for the problem about uninstalling NAT I think that the first installation it will inform you that it will be a system admin and if you need to remove it, we need to remove it out from the system admin so we can remove it.

Hope my answers can help others..

JK

[Andmike]

Thanks for coming back to tell us how it went Jkrailee.

You may be right about the system admin but yours is the only case I have heard of, so it appears to be the exception rather than the rule.  Still good to hear, and it may well help others.

All the best.