12-03-2011 08:38 PM
Welcome to The Norton community :)
I will try to assist you but i have to know what version of NMS you have
installed ? and what sort of Android device you are using ?
Are you running the latest version of NMS 2.5 ? and do you have any
buddys set up for your Anti-Theft features.?
And also do you remember your password that would have been used
to set up the Anti-theft features of NMS.?
If you provide this info the Forum will be able to assist you with your issue.
12-03-2011 09:01 PM - edited 12-03-2011 09:10 PM
how to unlock my phone? please help urgent...im from the Philippines. thank you
This info might be able to help you. :)
If you have a early version of NMS and have not done the updates to
Norton Mobile Security 2.5 try the following if you cannot remember your
password to unlock the device using the buddies that should have been
entered when setting up the NMS Anti-Theft features-
You can unlock your device by sending simple text message (SMS) from a buddy’s mobile to your mobile.
Contact one of the buddies that you have added to your buddy list and have them send the following text message (SMS):
Note: Make sure that you do not include the + sign, country code, or a leading 1 or 0 depending on your buddy's location.
Following are few examples :
If you have the up to date version of NMS 2.5 and cannot remember your
password you could try the following steps to unlock the Android device
using the buddies you would have entered when setting up the NMS
With Norton Mobile Security 2.5, unlocking your locked phone is made easy. Now you can contact one of your buddies and have them send the following text message (SMS) to your mobile device:
If you do not remember the contacts that you have added as buddies, tap the Unlock Help tab. You can see a list of your buddies. Tap one of the buddies to call and have the following text message (SMS) sent to your mobile device: