Norton Anti-Theft

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi

I noticed a strange thing today with my Samsung Galaxy S 2 and the default Android Browser.

I have installed the retail version of NMS and the Android Market Norton Anti-theft plugin app, which is all fine but if i close the browser and open  the default Samsung Task Manager, i will find that there is 1 active application being the Internet (Android Browser) all browsing is thru mobile signal and NOT WiFi.

If i Exit (End)  the active application being the Internet (Android Browser) in the Task Manager i get a message in the Notification bar from Norton stating-  Norton Anti-theft has been disabled.

So now i am left  confused as Anti-theft i would have thought has nothing to do with the browser. If it said Web Protection had been disabled i would probably understand.

So i went into settings for NMS and everything is fine all my settings are the same nothing out of place, i also checked the Anti-theft Plugin and everything seemed ok as well.

So i opened the browser again and loaded the home page then tapped back to close or tap home key, then navigate to Samsung Task Manager again and Internet shows as 1 active application as it should. If i Tap End Application the application ends and again i get the (Norton Anti-theft has been disabled) message in the notification bar.

So now i am not sure if it suppose to show this message if so it is a little bit confusing in what it says is disabled.

Anyone with any ideas on this.?????????

Cheers

[erik_carlstrom]

To clarify, you exit the browser via the back or home key? If so, you should see it in the task manager as the os will not end the process. As to the disabling we'll need to take a look into that. The plugin shouldn't be tied to the browser.

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi erik

I will clarity a liitle, each time i end (kill) the browser appliation i get the Norton Anti-theft has been disabled message in the notification bar which will only stay there for about 5 seconds then it will dissapear.

Then if i reopen the browser and load the home page again i can close the browser (the correct way to close all apps is to use the back key) using the back key or home key and again i will  get the Norton message when i kill the default Android  browser application with the Samsung default task manager.

So i each time this process takes place i never get a Norton message in the notification bar to say Norton Anti-theft is enabled. But if i check the settings after killing the Android Browser application all the settings are fine. Strange.

Using third part task managers like Norton Mobile Utilities and Advanced Task Killer Pro do not have the same effect in that they do not disable Norton Anti-theft when killing the default Android Browser application.

So i guess as i mentioned in the previous post that Samsungs Task Manager must be a butcher when it comes to killing active applications.And as Andmike said in the NMS forum maybe the loss of internet connection does creates a issue, or maybe it actually kills the Norton Web Prorection momentarily and the message i see is just a default message for NMS???,and third party task managers are a bit more clinical or kind on the kill process, not like Samsungs default  Task Manager the ruthless killing machine with no mercy.

Don't know i cannot explain it maybe just one of those mysteries of the universe????or the Android World.

Anyway i will monitor things and test from time to time and will update if i find anything new and if you have any ideas or the Symantec Norton Techs do the input would be much appreciated.

Thanks

Cheers

[erik_carlstrom]

The Task Kill may be having an affect, or it may be something unforeseen around killing the browser and some sort of side effect.  If you've seen the other posts where I recommend running CatLog, you could install that App, Set it to record verbose logging (as a text file) and then recreate the issue.  Once you have that, private message me and I'll let you know how you can get that log to me.  

One thing to clarify about closing an app.  By using back or home you are actually suspending the app within memory.  It'll keep the app saved in memory so you can relaunch it quicker.  Just a minor quibble.

DistEd2 had a pretty interesting assumption.  Looking at the log should say whether or not the connection is severed or an alternate task is ended when you kill the browser task with the Samsung task manager.  It's very interesting that you say using NMU or ATK does not have the same side effect.  If I were a betting man I'd guess that the Samsung Task Manager is ending an Android process associated with the Browser as well as other tasks, and like most services/OS tasks will auto restart which is why the message is temporary.  

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi erik

i will send you a private message for the instructions on how to get CatLogs to you.

But in the mean time i have been tinkering with task managers ATK and NMU and what i have found is, ATK will only temporarly kill the app because i can close ATK then restart and the Android Browser is back in the list again.Ican do this over and over as i have found this with alot of apps in the past with ATK they will just not die. Can be a bit annoying for devices with lesser RAM and CPU than the Galaxy S 2.

As for NMU it is a bit hit and miss previously i was able to stop the Android Browser (Internet)  but i cannot remember if i did it thru the Apps list or thru CPU or Memory List of applications. But now i cannot stop it all with NMU it is a invincible, unstopable super app.

So now it is looking like you suggested that it might be ending a process of something associated to the Android Browser and the Android operating system then it restarts automatically but ATK kills it and no Norton Disabled message???

Anyway i'll get the logs to you.

Cheers