Norton Anti-Theft

[rogfamily]

We bought a Samsung galaxy tab 2   7.0        Since we use Norton and I saw the app on my tablet for Norton table security I clicked it and then click on download anti theft and got this message:  Your device isn't compatible with this version.

Would be nice if Norton could list devices that aren't compatible, considering I have spent hours on the internet trying to find out why I can't get the Norton anti-theft.

Why isn't my Samsung galaxy tablet 2  7.0  compatible for the Norton anti-theft and is there a fix/solution?

[Andmike]

Hello rogfamily.

You appear to have posted the above query twice in this forum.  The first time you posted it - it was moved to the Norton Tablet Security forum where I know you have found it as you have also posted in that thread.

The topic of your enquiry does not seem to be Norton Anti-Theft (the topic of this forum) and I therefore assume that you will not be posting again in this thread.  However if your question really is about Norton Anti-Theft and not Norton Tablet Security please clarify your question and we will try to respond as helpfully as possible.

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi rogfamily

I have a few questions to try and help us understand your issues  being-

Did you download the Norton Tablet Security App from the Samsung Apps

store using the Samsung Apps app on your Galaxy Tablet.?

Are you seeing the message (Your device is not compatible with this version)

when trying to download Norton Anti-Theft app from the Google Play store.?

Or are you seeing this as a pop up message on the Tablet screen  in the

User Interface of the Norton Tablet Security App after tapping (Download and

install Norton Anti-Theft).?

There is a chance and i am not 100% sure that you may have to upgrade from

the free version of NTS (Norton Tablet Security) that Samsung Apps provides

from there App Store to a paid version to be able to download and install NAT

(Norton Anti-Theft). Perhaps that is why you get the message Your Device is not

compatible with this version.

So another question is what does the subscription say at the top right corner of the

Tab screen when you open Norton Tablet Security? Does it say 2 or 3 days? If you

tap that area does a drop down menu appear with the option to purchase the full

paid version of NTS.?

I ask these questions because i have not tried the free version of NTS that the

Samsung Apps store offers to Samsung users.

NAT wil only work with a Android Smart Phone if it is running the full paid version of

Norton Mobile Security and not the Lite Free Version.

Might need a Symantec Norton Employee to confirm weather or not there is a upgrade

for the free version of NTS from Samsung Apps to a full paid version to be able to

download and use Norton Anti-Theft.?

Cheers.