07-14-2012 08:23 PM
I just installed NMS and NAT on my wife's new Razr Maxx. While testing functionality, I discovered that sneak peek is not uploading photos while in lost mode.
Additionally, neither of our phones are using the GPS to update the location while in lost mode. They are just reporting back the locations of the nearest towers. All location services are enabled on both devices.
Maxx is ICS
D3 is GB
07-14-2012 09:07 PM - edited 07-14-2012 09:11 PM
I will ask the Moderator to move this thread to the Norton Anti-Theft forum for better
exsposure as it appears to be a issue with the Norton Anti-Theft plugin for Norton
A link will be provided to take forum users to the new loaction in the Norton
i have a few questions so we can gather some more info so the forum can try
to assist you with these issues-
Have you tried to activate just the Sneak Peek command without activating the
Lock Device option.?
With the Razr and all Android devices the Sneak Peek remote command requires
a good internet connection, have you checked to make sure the data connection
Have you tried to use the WiFi connection on your device then use the Lock
Device command or just Sneak Peek command from your computer or another
smart phone or tablet to see if the photos come thru .?
Another question is are the Android devices in a location that GPS can locate a
line of sight to the sky to pick up satellites? Had to ask that question. :-).
And how is it that you know it is only the Network Location method is working ?,
sometimes the accuracy of NAT may not be precise with all location methods used.
Finally have you tried to uninstall NAT and reinstall and register the device again
and test the Location and Sneak Peek features of NAT.?
With some more info or answers to the questions provided and i am sure the Forum
will be able to help you.