Activity Logs and other History Just Stopped suddenly

Funkya · ‎04-18-2012

Hi,

I've had NSM installed on 2 computers for the last month and all activity logs, search history, etc has been working perfectly. Then suddenly two days ago, all logs stopped, even though both computers were still being used and no changes were made. Child doesn't know the password or have administrator rights. One of the computers in question is mine and I know that no changes have been made.

To troubleshoot, I've done the following:

1. Reinstalled NSM on both computers

2. Deleted the old "child" profile and added a new one, associating both computers and users.

It appears that blocking is still happening on the computers, but I feel like I'm flying blind because I can't see activity logs anymore. Please help!

Also, on one of the computers (mine), I get an email about 3 minutes after being online that "The NSM browser plug-in has been disabled." This has been occurring since I first started using NSM and it's super annoying but I haven't been able to find any fixes on the forum. I know for a fact that I am not disabling the plug-in myself.

Thanks for your help.

Funkya · ‎04-18-2012

Additional info:

Computer 1:

Windows 7, using IE9

Computer 2:

Windows XP, using Google Chrome and IE8

Funkya · ‎04-18-2012

I am getting really upset now. Blocking of sites is now very intermittent. I have been able to access pornography and adult sites, which means my kids can too. Please resolve these issues quickly!

KatieQ · ‎04-09-2009

Hi Funkya,

The NOF team has corrected the issue with logs no long available. If you are still experiencing the issue, please let us know.

For the adult sites, did those websites get blocked before? If you add those websites to the black list, do they get blocked?

Thanks for your support and patience.

Katie

Funkya · ‎04-18-2012

Thanks for the reply, Katie.

I just checked and still am not seeing any activity logs. I'll keep an eye on it and let you know.

Regarding the blocked sites, I have never had a problem with the blocking before and usually test it daily. Today is the first day that it let me through multiple times. If I put the sites on the "blocked sites" list it seems to block them intermittently. I hope there is a solution since adding sites to that list isn't really a practical long-term solution.

KatieQ · ‎04-09-2009

Hi Funkya,

Thank you very much for the update. The NOF team started to investigate the issue further immediately and corrected the issue. Please check again and it should work this time.

Sure, I agree with you that adding the websites to the black list is not the solution. The reason I mentioned that was trying to know if the categories of the websites were blocked or not (as sometimes websites are not rated as they should). Please check again about the blocking issue after the correction.

If you have any questions, please let us know.

Thanks for your patience.

Thanks,

Katie

Funkya · ‎04-18-2012

Hi Katie,

I really appreciate your and your team's prompt attention to these issues. I started receiving activity logs again yesterday evening...yay! Thank you!!!

An update on the site blocking: I was still able to access some pornography sites last night (they are the ones that I test with every day and have never been able to view them before, so I think they are rated correctly). When I add them to the site-blocking list they do get blocked.

KatieQ · ‎04-09-2009

Funkya,

Please send me one or two URLs of the websites. Since they are pornography, please sent them to me by private message. You can access private message by clicking in the upper right hand corner of any community page

Thanks,

Katie

ImmolatioN · ‎04-20-2012

Hey, I'm havin the same problem since the 18th, I have had online family installed on a couple computers for some time now, and since the 18th of april it suddenly stopped working. It worked on the 19th again, and then it stopped working again today I have kids that use these computers.