Norton Family

[ImmolatioN]

It looks like they do and don't I have tried to go back to pages that were previously blocked sometimes they work and sometimes  they do actually get blocked. The same page, the logs aren't being recorded either.

[KatieQ]

ImmolationN,

What browser and version do you use?

What Operating System is running on the PC?

What version of Norton Safety Minder is running on the PC?

Thanks,

Katie

[ImmolatioN]

There is windows xp 64 bit, and there is norton 5.2.1.3 The windows is windows 8 I believe, I'll have to check when I get home from work.  I still see it not being logged properly. Before when It wasn't showing the activity log but I was still getting emails with some websites being blocked, now they could have been pop-ups (I think they were ad pop ups from hook up websites from the links that were being shown) However; It was still blocking them and sending me the email but it was not updating in the activity log or the block list.

Is there something I can do to help aid you in fixing it? Is there an update I need to manually run? Doesn't norton auto update

***edit

When I get to the computer I will remove and reinstall the safety minder

[ImmolatioN]

For some reason I couldn't edit the post, I made a mistake, I have windows vista 64 bit on there. I apologize.

[wombar]

I have a similar issue.  No notifications but I also strongly suspect that the sites are not being blocked.  We are running Windows 7 and alternate among chrome, IE and Firefox.

[Funkya]

An update:  I marked this issue as "solved" since my original issue of not receiving activity logs was solved.

HOWEVER

I am still able to access sites that should be blocked, including pornography and adult chat.  I am still very concerned about this and hope the issue can be resolved soon!  (KatieQ, I sent you a PM as you requested with some of the sites that are able to be accessed).  

Thanks!

[KatieQ]

Hi Funkya,

I tested each of the websites you sent me by private message and all were blocked except the one website starting with chat.... which is rated as "Online Chat".  If you don't have category "Online Chat" blocked or the webiste is not on the black list, it wouldn't get blocked.  If you don’t agree how a website is categorized, please dispute it. 

https://onlinefamily.norton.com/familysafety/help.fs?action=disputeSiteCategorization

As for rest of other websites, I had no luck to reproduce the issue so far.  Please check the browser(s) that your child uses to see if the Norton Safety Minder add-ons is enabled.  You can find it by clicking Tools -> Manage Add-ons in IE or Tools -> Add-ons in Firefox.

Thanks,

Katie

[KatieQ]

Hi ImmolationN,

Please make sure you have the latest Norton Safety Minder 2.3.0.18 on the PC.  Click on the Norton Safety Minder icon in the system tray and select “About Norton Safety Minder”. You should find the version number.

Also, please check the browser(s) that your child uses to see if the Norton Safety Minder add-ons is enabled.  You can find it by clicking Tools -> Manage Add-ons in IE or Tools -> Add-ons in Firefox.

Thanks,

Katie

[KatieQ]

Hi wombar,

Please check out my post for the same issue you posted in the other thread.  If you have any questions, please let us know.

http://community.norton.com/t5/Norton-Online-Family/Why-are-the-quot-no-activity-log-quot-and-quot-i...

Thanks,

Katie

[ImmolatioN]

Hey, I did get this log thing to work on my other computer but I am having difficulties with another issue with NOF. I will find the appropriate topic and post there.

Thanks.

(I had to uninstall and reinstall it to get it working)