Norton Family

[Hebe]

I have all my children set up as profiles and all was working well until recently, when one of them stopped tracking activity. I made no changes to the settings. How could he have done it? How to make it work again?

[jade11]

My activity isn't being monitored since yesterday afternoon.  It's worked fine until recently but now has stopped recording website visits again!  It shows we're online, but no activity to report.   It may not be a problem with someone changing your settings and it more likely an issue with the software.  I have the latest version, and even removed and reinstalled the program with no success.

[KatieQ]

Hi Hebe and jade11,

We are currently checking into the issue.

Thanks,

Katie

[BlakeB]

I am having the exact same problem.  Things were working fine until yesterday, and then actiity logging stopped working.  I installed the latest version of the Norton Safety Minder, but it is still not working. My son is using Windows 7 and Google Chrome.

[KatieQ]

Hi All,

Please provide the information to help us to resolve the issue.

1. Type of Operating System and version(for example, Windows XP SP3, Vista Home Premium SP1, etc…)

2.Type of Web Browser and version(for example, IE8, Firefox 10, etc)

3. Norton Safety Minder Version (you can determine this by clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder). 

Thanks,

Katie

[jade11]

Windows 7

Google Chrome

version 2.3.0.18

[JumpErr]

Me too.

Windows 7 Professional

Firefox 11.0

last updated version of NM

[jade11]

What is the estimated time everyone can see a resolution with this problem?  

[Axios Super Spam Squasher]

Me too.

Computer #1

Vista 32bit SP1 + NIS 2012 + NOF 2.3.0.18 + Opera 11.62

Computer #2

7 32bit + NIS 2011 + NOF 2.3.0.18 + Opera 11.62

Computer #3

7 32bit + NIS 2011 + NOF 2.3.0.18 + Opera 11.62

No activity logged since 16 April

[KatieQ]

Hi Hebe, jade11, BlakeB, JumpErr and Axios,

Thanks all for the report and update.  The NOF team has corrected the issue with logs no long available.  If you are still experiencing the issue, please let us know.

Thanks for your support and patience.

Thanks,

Katie