Norton Family

[Axios Super Spam Squasher]

Thanks for the reply.

At this moment I still experience the problem: my son is connected, but no logs at all.

[KatieQ]

Hi Axios,

Thank you very much for the update.  The NOF team started to investigate the issue further immediately and corrected the issue.  Please check again and it should work this time. 

Please let us know if you have any questions.

Thanks,

Katie

[Axios Super Spam Squasher]

Thanks for the reply.

Now works. Problem solved!

[KatieQ]

Axios,

Thanks for your feedback.

Thanks,

Katie

[DWWolf]

I really need help..I am overseas and had downloaded and installed the software on my son's computer and couple of weeks ago. It says connected but I am not getting any activity or information. Please help. I thought it was simple to install but it just doesn't seem to work.

[KatieQ]

Hi DWWolf,

Please check out this

http://community.norton.com/t5/Norton-Online-Family/New-User-Not-Working/td-p/701565

Thanks,

Katie

[carmik]

Same problem here; had this installed on two computers, one each for my kids:

* kid1 @ pc1 (vista home basic 32-bit, chrome)

* kid2  @ pc2 (win7 home premium 32-bit, chrome)

Everything works ok for kid2, but doesn't for kid1 suddenly. I had a mobile account for kid1 as well, but I am going to delete that...

Can it be fixed?

[KatieQ]

carmik,

You said PC1 suddenly doesn't work, so I assume the PC did work before.  Do you still see the Norton Safety Minder icon in the system tray active (not disabled)?

Do you see the child's profile online is protected (in green)?'

Do you see any other activities, like time restrictions monitored?

Please also make sure the child can't create a new Windows account that is not monitored by not giving his Windows account with Administrative rights.

Thanks,

Katie

[carmik]

False alarm, the issue was due to something entirely different. Everything is ok now.

[KatieQ]

carmik,

Thanks for the update!   I'm glad it works now.  I was wondering if you'd like to share with us what was the reason that caused the issue, so other users can try to avoid that.

Thanks,

Katie