Norton Family

[carmik]

Nothing that can be avoided; seems like rather a problem with my vista installation. It seems like it restores back to a previous configuration without a reason. As a result, both avast free and norton safety minder got eradicated.

Now, I do know that this sounds like a virus behaviour but it isn't. :)

In any case, I've reinstalled safety minder and all is ok now.

[KatieQ]

carmik,

Thank you very much for sharing the information with us.

Thanks,

Katie

[Gagahumps]

Im having the same problem, everything worked fine yesterday, now activity is not being monitered and when i check my account and settings it says everything is fine.please help

[KatieQ]

Hi Gagahumps,

Besides the Web activity, what about Time restrictions, or other activities, none of the them are available?

If you log onto the PC using the "monitored" child's account,  is any Web activity logged?

Thanks,

Katie

[Gagahumps]

none of it is available,my account says everything is on and working fine but nothing is being recorded.It happens every now and then,It happened the day I first emailed this and it's happening again today.

[paul1315]

I am having the same problem. No activity is showing against my sons account for Web access, but I know he has been using Internet explorer and Chrome on Windows 7. The time restriction is working as he asked for the limit to be increased. Please can you look into this for me? Thanks Paul

[wbott]

I too am having the issues described here. It started last week, I uninstaleld it completely and removed the device from the online portal. Reinstalled, setup and all was good. Now, same thing : the tray icon doesn't show up it and when I look at the description (by right clicking the tray and selecting "customize"  it says in grayed out text "Norton Saftey Minder has not completed Setup. Click..."

What to do? I've been using it for well over a year without issue and all the sudden having all kinds of disconnect/disabled issues.

Help!

[wsfrye]

I just noticed this happening - my lets would say Norton turned off my be error with program but the there was more alerts after.. So I got on his profile and started looking around in the Tools was a privacy program that would block sites from getting information?? I think this was what was setting this off

[KatieQ]

Hi Gagahumps,

If you have everything setup correctly, please also make sure the child doesn’t log onto the PC using a account that is not being monitored. 

Thanks,

Katie

[KatieQ]

Hi Paul1315,

What happens if you log onto the PC as the child (using the monitored Windows account) and visit a website that's supposed to be blocked, does it get blocked?

Thanks,

Katie