Norton Family

[rjrizzuto]

I don't think you want to do a forced logout since that would prevent the child from saving their homework.  My suggestion would be to do one of these:

• disable all internet access, requiring a parental code to unlock.  That way they can save any local files, but not online files (google docs, etc.) without getting parental override.  It does prevent them from getting time on facebook
• lock the screen in some way that prevents any access to the computer, while still leaving them logged in.  Again, a parental code would allow them back in to finish what they were doing. 

I know that my kids often need to upload homework to their professor, so either approach listed here would work.

[OhioMom]

Katie, here's the screen shot of my daughter's time settings.  Today was like yesterday, the program seemed to work at first - she requested more time at 6:30pm and I granted it till 8:45pm.  Once again she was still able to be online after that for 15 minutes until I told her time was up.  I was using my laptop while watching tv so I checked to see if she logged off at the appropriate time and she had not.  I told her this morning the computer would be taken away if I can't trust her to get off at the required time.  She turned the computer off (my husband checked) and I kept monitoring the account.  After a few minutes, it indicated she was online again, I called her name and she then logged off.  I showed her the indicator that shows if she is online.  Why is she able to be online after the time is up?  Why is it working for the initial time limit but then not after that?

And a strange thing happened after that.  My son is supposed to be off the computer by 9:30pm.  I noticed he had gone offline around 9:15pm.  He came into the same room as my husband and I were in, watched tv for a minute, then I noticed his account showed that he was online again!  He was sitting in the same room with us and the computer was turned off!  He double checked to make sure he had turned it off and he had.  After about 10 minutes the online indicator went off again.  What's up with that?  We don't put any of our computers in sleep mode, we turn them all off when finished for the day.

[OhioMom]

Bumping up KatieQ, Symantec.

[KatieQ]

Hi OhioMom,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id​=15038

Thanks,

Katie

[M-A]

I have some of the same concerns as OhioMom. I keep getting messages saying Norton Family has been disabled on that computer but she doesn't have admin rights and I keep changing the password so I can't figure out what is going on or how she is doing it. She is 12 and she is also my limit pusher.

[KatieQ]

Hi M-A,

What version of Norton Safety Minder do you have on the PC?  You can find it by clicking the Norton Safety Minder icon in the system tray and selecting About Norton Safety Minder.

Thanks,

Katie