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Visitor
eabyrd1506
Posts: 7
Registered: ‎11-10-2009

Blocked Yahoo mail attachments

Safety minder is preventing us from downloading any attachments from Yahoo Mail Beta provided thruogh Verizon's Fios service.  We are running Windows 7 and IE8.0

 

Has anyone else experienced this?  Is there a fix?

Symantec Employee
Matt_Boucher
Posts: 747
Registered: ‎04-23-2008

Re: Blocked Yahoo mail attachments

If you turn off Norton Safety Minder, does it work?

 

What about allowing more categories? How locked down are your set of categories?

 

Matt

Symantec Employee
andrew_d
Posts: 179
Registered: ‎08-11-2008

Re: Blocked Yahoo mail attachments

Can you describe in more detail the behavior you are seeing?

 

Do you see a norton block dialog or something that indicates that requests are being blocked?

 

 

Andrew D
QA Specialist
Symantec Corp.
Administrator
KatieQ
Posts: 5,148
Registered: ‎04-09-2009

Re: Blocked Yahoo mail attachments

Hi eabyrd1506, 

 

Please provide the version of the Yahoo Mail Beta.

 

Do you use Verizon TrueSwitch™ email service?

 

What Security programs do you use on the PC with Norton Safety Minder installed?

 

 

Visitor
eabyrd1506
Posts: 7
Registered: ‎11-10-2009

Re: Blocked Yahoo mail attachments

Katie,

 

Thanks for replying

 

I'm afraid I don't know how to deterine the version of the Yahoo Mail Beta.  It is the webmail service provided through mail.yahoo.com

 

Do you use Verizon TrueSwitch™ email service?  I do not, I never heard of it.

 

What Security programs do you use on the PC with Norton Safety Minder installed?  I use Norton IS 2010 on the machine in question.

Visitor
eabyrd1506
Posts: 7
Registered: ‎11-10-2009

Re: Blocked Yahoo mail attachments

Matt & Andrew,

 

To answer your questions.

 

If I uninstall safety minder I can download attachments fine.  With in in place the last IE Security dialog box that warns you that web contact is going to run in some program never appears.  Without safety minder you have to click allow in this box to complete the download.  With safety minder you don't get the chance.

 

It blocks all accounts on the computer, mine as well as my son's and since it isn't supposed to be controlling mine I don't think it is the categories.

Symantec Employee
andrew_d
Posts: 179
Registered: ‎08-11-2008

Re: Blocked Yahoo mail attachments

We've been able to reproduce this problem. We believe that this issue has been resolved in the next version of our Safety Minder Client, which should be released very soon.

 

 

Andrew D
QA Specialist
Symantec Corp.
Visitor
eabyrd1506
Posts: 7
Registered: ‎11-10-2009

Re: Blocked Yahoo mail attachments

Andrew,

 

That is promising.  Will I be notified of the update's release so I can reinstall Safety Minder on my son's new laptop?

Symantec Employee
Matt_Boucher
Posts: 747
Registered: ‎04-23-2008

Re: Blocked Yahoo mail attachments

eabyrd1506,

 

You will not be notified, updates happen automatically in the background.

 

We will post something to the forum noting an updated version when it is released.

 

Matt

Visitor
eabyrd1506
Posts: 7
Registered: ‎11-10-2009

Re: Blocked Yahoo mail attachments

THe only problem with that logic is the fact that we had to uninstall the safety minder in order to use email so there won't be any automatic downloads coming.

Any other thoughts?

Ed