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Newbie
CDWhite74
Posts: 1
Registered: ‎05-14-2010

Blocked website notifications for sites not visited

I'm getting TONS of notification emails about sites my daughter has supposedly tried to visit, but she's not even going to these sites.  It's even sending me blocked site notifications when we're not even home, so nobody is even on the computer.  I've seen the posts about a program trying to access a particular site or domain, but I'm getting alerts from a wide variety of sites--mostly advertising.  This is really annoying, since it means so many emails.  I got 73 notifications in less than 6 hours, and we weren't even home.  I'm getting notifications while I'm sitting here watching her play Webkinz!  She's not trying to access anything!  But I've gotten 14 alerts in the last 20 minutes while she plays!  How can I stop this?  I'm wondering if it's even worth having this software if it's going to be so frustrating and annoying to have.

 

 

Administrator
KatieQ
Posts: 4,890
Registered: ‎04-09-2009

Re: Blocked website notifications for sites not visited

Hi CDWhite74,

 

We have heard several users with similar experiences.  One of the possibilities is the Web page with flash games is open on the PC (with the kid playing the game or not).  The website pings back to the server and checks with the server. Norton Safety Minder records these activities as it should.

 

Please show us a screen shot of the Activity page where shows the blocked sites.

 

Thanks,

Katie 

 

Newbie
Dadof5
Posts: 1
Registered: ‎06-09-2010

Re: Blocked website notifications for sites not visited

Hi,

 

 I'm having the same problem.  I am getting " Family computer is blocked from visiting website http://z0g7ya1i0.com" and we are not going to that site.  Any ideas? 

Administrator
KatieQ
Posts: 4,890
Registered: ‎04-09-2009

Re: Blocked website notifications for sites not visited

H Dadof5,

 

One of the possibilities is the link is embedded in a Web page which the kid visited and the embedded link was being blocked.

 

 

Thanks,

Katie

Visitor
supermama73
Posts: 1
Registered: ‎06-10-2010

Re: Blocked website notifications for sites not visited

I am having the same problem.  I was about to remove online privileges for the computer from my teenager after receiving 14 alerts about blocked sites when I got home today.  The sites were mostly viagra.com and porno.com (not sure if those names will be blocked).  We then as an entire family went out for dinner tonight so nobody was home and I came home to about 7 more emails about blocked sites.  I just installed this online family and was very excited about it and now am concerned that perhaps we have a virus on our computer or there is some type of problem with your program.

 

(In fact one just popped up now and I physically looked and nobody is anywhere near the computer.  I'm on my laptop, but desktop is in view.)

 

 

I am linking a screen shot since you asked for one in the post above.  I did a quick google search to see if anyone else was having this problem which is what led me to this post.  screenshot of norton online recent alerts

Administrator
KatieQ
Posts: 4,890
Registered: ‎04-09-2009

Re: Blocked website notifications for sites not visited

Hi supermama73,

 

I checked with our QA and development team on this and it sounds like it is the behavior of an infected machine.  There could be be a rogue program on this PC that is generating the web traffic. 

 

Thanks,

Katie

 

 

Visitor
entropy
Posts: 2
Registered: ‎06-13-2010

Re: Blocked website notifications for sites not visited

This type of behavior does not necessarily indicate an infected machine.  I saw the same type of thing earlier--I got a slew of alerts that my daughter was visiting blocked web sites.  It immediately raised an eyebrow because the sites were the same ones I use to automatically check for news updates.

 

The sites were being visited, but not by my daughter.  I use a couple different RSS feed readers (namely, WebSite-Watcher and the Brief Firefox extension).  What happens is that if my daughter is logged on when these RSS readers check URLs in the background, running in my user context, Online Family Safety thinks they're being visited by my daughter, and flags them as such.  This is blatantly erroneous behavior.

 

Online Family Safety seems to only check (1) Which user is currently active, and (2) What network activity is going on.  It does not care which user account a process is running under when that process accesses web sites or other remote resources.  For example, if a process is running under the user context of "Dad", and it checks a URL while "Dad" is logged in but is not in an active user session, Online Family Safety will assign that network activity to whichever user happens to be active at the time (if any).

 

I wonder how many arguments this ridiculous program design has caused!

 

Fortunately, not all parental control software is designed this way.

Administrator
KatieQ
Posts: 4,890
Registered: ‎04-09-2009

Re: Blocked website notifications for sites not visited

Hi entropy,

 

Thanks for the input.  I'll report this to the QA and development team and check into it.

 

Thanks,

Katie

Administrator
KatieQ
Posts: 4,890
Registered: ‎04-09-2009

Re: Blocked website notifications for sites not visited

entropy,

 

We will add this to our enhancement list.

 

 

Thanks,

Katie

Visitor
sgyman
Posts: 2
Registered: ‎06-22-2010

Re: Blocked website notifications for sites not visited

I am experiencing a similar symptom set. I have several children who share a computer. I have noticed that I get alerts on some of their accounts for sites that I have gone to and alerts that mysteriously cross accounts. Adding to the complexity, multiple accounts can be logged on at the same time. Entropy's theory would begin to explain how NSM may be getting confused.