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chirukas
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chirukas
Posts: 1
Registered: ‎03-25-2012

Can not log into the monitored account

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‎03-25-2012 02:49 AM

My laptop runs Windows Vista Home Premium and I have Google Chrome, Internet Exploxer and Safari loaded. I have been using Norton Online family for a while but over the last week the monitored account cannot be logged onto and it says time limit has been reached even though the laptop has not been in use. I have tried to unistall Norton Safety Minder so that I can re-install it but Windows cannot seem to unistall it. Please help

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Symantec Employee
KatieQ
Posts: 4,156
Registered: ‎04-09-2009

Re: Can not log into the monitored account

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‎03-26-2012 12:13 PM

Hi chirukas,

 

What exactly happens when you try to uninstall/reinstall Norton Safety Minder?  If it's something like described in the thread below, please try the following steps in the thread to see if they help.

 

http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-is-not-getting-installed/m-...

 

 

Thanks,

Katie

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Symantec Employee
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andrew_d
Posts: 179
Registered: ‎08-11-2008

Re: Can not log into the monitored account

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‎03-29-2012 04:10 PM

Can you describe the problem you are having? what happens when you try to uninstall?

 

Thanks,

 

 

Andrew D
QA Specialist
Symantec Corp.
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