05-02-2009 01:01 PM
Must first tell you that I participated in beta testing. Tried to install the GA version of Safety Minder, but it keeps presenting screen that says 'collecting error logs'. It then asks if I want to send logs to Norton, which I do, then only option is to close install application. Beta version of SM appears to be uninstalled already, but it was not manually uninstalled. May have uninstalled when I first attempted to install GA version.
Using Windows Vista Home Premium.
05-04-2009 11:17 AM
05-04-2009 05:20 PM
I just sent you a Private Message. You should be able to see the PM icon, a envelope image on the up-right hand corner of the screen when you logged into the forum.
05-08-2009 10:24 PM
I think I am having the same problem. I can not complete the installation of Norton Safety Minder, It goes to a screen that say in the install that I am "collecting Error logs" and later "The installation has encounterd an error and is unable to continue" and "Uploading error report to Symantec"
I have try redownloading the execuatable without success. I have rebooted the system multiple times, made sure I was the only windows user
I am running a recently rebuild Windows XP system with Norton 360 v3; Windows and 360 are up-to-date.
05-08-2009 10:38 PM
more information... it tries to run the install everytime I login. It try to install and fails with the error from my first posting. Then it shows in the "add and remove programs"; I run the uninstall and it fails with a "collecting error logs", but DOES removes the entry in "add and remove programs"
Please tell me how I can make this go away....
05-09-2009 12:47 PM
Mine doesn't try to run the install every time I login, so I'm not sure if it's the exact same problem. However, I've had some PM conversations with Symantec staff, and I can tell you that the developers are working on the install issue.
05-20-2009 01:09 PM
I just sent you a Private Message, You should be able to see the PM icon, an envelope image in the upper right hand corner of the screen when you login to the forum.