05-15-2011 09:57 PM
I have three computers. Mine and two kids. I installed norton safety minder on all three. I can see my sons computer but I can't see my daughters. Only one computer show up when I log in to my computer.
On her computer I can't see any way to "add" her to the online family. I can't even login or uninstall it from her computer.
Why is there no phone support with this company?
05-16-2011 02:42 PM
When you said "when I log in to my computer", did you mean you log onto your Norton Online Family account? You need to associate your children's Windows accounts to their profiles online to monitor their activities.
Please check out the Get Started Help file to see if it helps.
If you have any questions, please let us know.