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UKfamily
Posts: 1
Registered: ‎01-30-2011

Can't uninstall norton online family

I ned to uninstall it. It doesnt accept my parent email/password! i can login to norton with them. I have even reset the password by the "forgot password" button. So why wont it uninstall? How can i solve this?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Can't uninstall norton online family

Hi,

 

just turn off your network temporarly (if there's nothing else, just get the cable out), and run the uninstaller after that. This way even if the username and passwor is asked, it can not connect, and will remove the product after the first no connection "error".

 

Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12