02-01-2012 01:32 PM - edited 02-01-2012 01:33 PM
I've sent you a private message with the instructions to get a refund.
Thanks for using the Norton Online Family product. If you change your mind in the future and want to use the product again, please don't hesitate to contact us if you have any questions.
I'm not sure if you are aware of it or not. You can still use the free basic version of the product to monitor your child's online activities.