06-29-2009 08:13 AM
I had to do a system recovery and lost all my settings. I got the email that Minder was turned off. That was when I realized that the program was not working.
I show that Norton safty is on my computer ONLY through the START window. NOT on the 'add, remove' list on the control panel.
First, I tried to reload the program and it was no showing up on the control panel, that is when I found Minder still under the START menu.
Under the START menu I have two choices - link to the website or to UnInstall.
Below is the Error message I get when choose to UnInstall:
The installation has encountered an error and is unable to continue
An Error report has been created that you can send to Symantec. We will treat this report as confidential and anonymous. It will not be correlated with any personally identifiable information.
To send this report to Symantec now, click send (recommended)
-I did send.
I log in to try to restablish my computer but i get that the 'email is being used by another computer"
07-06-2009 11:06 PM
If the add/remove does not work, then you could try deleting all the files from safety minder with your computer booted in safe mode or you could try a tool which would remove the service of Norton Safety Minder and then try deleting the files from your computer.
Here is the link to download the tool
07-08-2009 06:29 PM
07-10-2009 01:41 PM
07-11-2009 05:57 AM
Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.
However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.
I say that because I believe there are "newbies" here trying to remove the software
step 1, remove your network cable
step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network