Norton Family

[Matt_Boucher]

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

[dmodica]

i am having the same problem... i have tried uninstalling per program with uninstall and with my manager and it is not listed as being on my computer... i have used the removal tool and had to reload my other norton programs but it did not remove the safety minder off my program list...when i try using the program to uninstall it shows error logging then another to click below and there is no where to click except the close button.  i cant reinstall this program and want too... can you help... can i remove it from my harddrive another way?...thanks, debbie

[Matt_Boucher]

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

[jbmoulton]

I am unable to get the user account password for the Safety Minder on my machine to synch up with the account password on the web site.  I would like to uninstall Safety Minder locally and reinstall but the app won't accept my password.  How can I remove it when my authentication fails?

[Matt_Boucher]

jbmoulton,

Take a look at message 20 in this exact thread, it describes exactly how to do what you want.

Matt

[jbmoulton]

I downloaded and ran the removal tool but it popped up a message that it needed to have WinFax Pro manually removed before it could proceed.  I do not have an instance of WinFax Pro so I'm assuming that it is interpreting the Child Safety Minder tool as WinFax Pro.  I cannot manually remove the Safety Minder tool due to the synch problem for passwords between the local app and the user account on the web site.

[Matt_Boucher]

Message 20 says nothing of running the Norton Removal Tool, in fact the issue of WinFax pro is a known problem with running the Norton Removal Tool and Norton Safety Minder.

For clarity, here is message 20 again:

Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.

However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.

I say that because I believe there are "newbies" here trying to remove the software

step 1, remove your network cable

step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network

That's it.

Matt

[bsfmkf]

Hi,

I'm having a very similar problem.  I installed Safety Minder but it was not blocking any web sites.  I verified the setting multiple time (to block all categories) and tried it on multiple user accounts.  I received the same results were no site were categorized and there none were block.  If I explicitly marked a site to block then it would work.  I tried uninstalling safety minder, but the computer froze up on the uninstall.  After a reboot, every time I run the installer it tries to continue the uninstall, hit an error, gathers logs, compress them, and (if I choose to) send the logs.  However it says to continue by clicking the link below but there is no link.  I can't get the program to finish the uninstall so I can install again.  I'd like to give your product a fair test.  Can you please help resolve this issue?  Thanks.

[KatieQ]

bsfmkf, I just sent you a PM.  You could access this message by clicking on the  icon in the upper right hand corner of the page. Thanks, Katie

[Hawkinsfamily]

Hi Hi There,

I too am unable to unintall this product, I am running Windows Vista, the product builds the log to unintall and then get the error message 'unable to uninstall', it then sends a report to Symantec.

I have tried the suggested, unplug the network cable etc.  but this didn't work either.

Let me know what I need to do.  Thanks.