07-21-2009 11:31 PM
07-25-2009 05:48 PM
07-26-2009 07:09 AM
07-26-2009 11:01 AM
Message 20 says nothing of running the Norton Removal Tool, in fact the issue of WinFax pro is a known problem with running the Norton Removal Tool and Norton Safety Minder.
For clarity, here is message 20 again:
Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.
However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.
I say that because I believe there are "newbies" here trying to remove the software
step 1, remove your network cable
step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network
08-18-2009 11:57 PM
I'm having a very similar problem. I installed Safety Minder but it was not blocking any web sites. I verified the setting multiple time (to block all categories) and tried it on multiple user accounts. I received the same results were no site were categorized and there none were block. If I explicitly marked a site to block then it would work. I tried uninstalling safety minder, but the computer froze up on the uninstall. After a reboot, every time I run the installer it tries to continue the uninstall, hit an error, gathers logs, compress them, and (if I choose to) send the logs. However it says to continue by clicking the link below but there is no link. I can't get the program to finish the uninstall so I can install again. I'd like to give your product a fair test. Can you please help resolve this issue? Thanks.
10-01-2009 02:07 AM
Hi Hi There,
I too am unable to unintall this product, I am running Windows Vista, the product builds the log to unintall and then get the error message 'unable to uninstall', it then sends a report to Symantec.
I have tried the suggested, unplug the network cable etc. but this didn't work either.
Let me know what I need to do. Thanks.