03-16-2012 04:45 AM
I would like to uninstall Norton Safety Minder and Norton online from my XP machine. When I try to uninstall them from the "Add/remove programs" I don't get any pop-up window asking for password. Instead, a window appears for a fraction of a second and disappears and nothing else happens. Please advise how to uninstall them.
03-16-2012 08:38 AM - edited 03-16-2012 08:39 AM
you can try 'add/remove programs' in safe mode too.
if you have a problem uninstalling, you can try the Norton Removal Tool ( www.symantec.com/nrt ). consider the fact that this will remove all Norton programs and settings except the Identity Safe data if present.
i hope this can help
03-19-2012 11:51 AM
I've tried uninstalling it from the Start->all programs->etc. It didn't work.
I've tried the Norton removal tool. It failed to run stating that I need to close some Norton fax software. I don't have this software...
I've tried logging as Administrator in safe mode and uninstall it. It didn't work.
Is there anything else I can try?
03-19-2012 12:30 PM - edited 03-19-2012 01:57 PM
Please try the following to uninstall Norton Safety Minder to see if it helps. Please remove the network cable first then try to uninstall/reinstall Norton Safety Minder. For details, please read the post at http://community.norton.com/t5/Norton-Online-Famil
If above doesn't work, please try this: http://community.norton.com/t5/Norton-Online-Famil
03-20-2012 11:46 AM
What happens when you try the steps in second link that I indicated in my previous post? Please make sure you restart the PC after you uninstall Norton Safety Minder.
03-21-2012 11:49 AM
Before Norton Safety Minder gets installed on the PC, the program will uninstall the existing Norton Safety Minder from the PC first. You can try the steps to
* uninstall Norton Safety Minder
* uninstall/reinstall Norton Safety Minder (hopefully by then, you get a working NSM installed), then you should be able to uninstall NSM again from the PC.