06-14-2012 10:26 AM
I just realized that a device that IS listed as being monitored under Manage Settings; Child List; Profile for (Child); How (Child) Connects to the Internet, IS NOT listed under Device List. I just tested my child's User Account and it successfully blocked me from accessing sites that are blocked, but I am not getting notifications of this activity.
Under Manage Activity; Device List I have tried to "Add Device" but I get the message "You are attempting to install a version that is older than the one currently installed on your computer." I tried uninstalling Safety Minder but my computer would not allow me to. Dell has been helping me with my computer software but they suggested I contact Norton with help with their software's issues.
I hope someone can help resolve this problem.
Thanks so much!
06-14-2012 11:42 PM
I'm sorry, I wasn't clear. What I described in my original post was online under Settings. Under my child's profile both devices are listed, but under the "Device List" only one device is shown.
This is a rather new development. Both devices (our laptop and our desktop) at one time showed in both places and I received notifications of activity from both computers.
Thanks so much for your help!
06-18-2012 05:22 PM
Thanks for the information. Device list displays the devices' alerts.
If you see both computers under Settings -> Profile and activited, then the program should work fine.
If you have any questions, please let us know.