Filtering now working with wireless connect

pkidza · ‎09-23-2008

Hi

I have installed the software, created my parent account and added the child accounts. I have associated the child account with Windows accounts. I have logged in to the Windows accounts and surfed porn even though pornography should be blocked. When I right click on the program icon and tell it to show me the house rules it tells me that web sites belonging to the pornography category are blocked. This is all with my wireless connection at home that uses my ADSL connection. If I dial out on the Internet using my HSDPA modem the sites are blocked correctly. Then when I disconnect from the HSDPA connection and reconnect to the wireless network the web page is still blocked. What is going on here?

ilya_sokolov · ‎04-21-2009

When you log into Web portal, do you see any logs for Web activity for the portion of time when you were using wireless connection? I.e. do you see any pornographic sites being visited? Do you see any strange logs, looking like "child visited 192.286.45.1"?

Do you have any other Norton products installed?

pkidza · ‎09-23-2008

Hi

It doesn't seem to log anything when I am on wireless. It is like it does not pick up the traffic at all. I am using Firefox 3.0.9 and run Norton Internet Security 2009 and Norton Utilities. About 10 minutes ago I go a popup to say that house rules had been updated but I can still visit porn sites.

Message Edited by pkidza on 04-28-2009 10:30 PM

ilya_sokolov · ‎04-21-2009

I've sent a request to our QA to see if we can replicate the environment...

pkidza · ‎09-23-2008

Thanks. I am running Windows XP Home Edition SP3 (fully patched)

jose_reyes · ‎03-29-2009

Pkidza,

Could you give me the Name and model # of your wireless router? Also, are you using the default settings for the router or have you made changes to the configurations?

pkidza · ‎09-23-2008

I have a Linksys WAG200G Annex-A Wireless G Home Router. I use mostly the default. I use WPA2-Personal AES as my encryption and other than that it is default. My Internet connection is a PPPOE Adsl connection.

jose_reyes · ‎03-29-2009

Could you try connecting through the Modem to see if we are monitoring in that scenario?

pkidza · ‎09-23-2008

Hi

It worked perfectly with the modem. I tried it about a minute ago with the wireless connection (didn't work) and then I disconnected the wireless connection and connected using the HSDPA modem (worked perfectly). The page was blocked and I got an e-mail informing me that a blocked page had been visited.