10-01-2011 10:14 PM
I also have the same issue as Solidac. I updated to FF 7.0.1. the other day. During the update process, FF advised that a number of addons were not compatable which included Norton Safety Minder. This also happened with the previous update to FF 6.0.2. I found that soon after updating to version 6.0 and restarting Safety Minder, everything returned to working order. It seems something needs to be worked out with Firefox to allow Norton Safety Minder to work.
10-03-2011 03:06 PM
10-10-2011 01:11 AM
"For future browser updates, which FF seem to produce regularly, it would be really useful if the Norton team could prepare the NSM update in readiness for the FF release. Is that too much to expect from a professional software vendor?"
Absolutely right - This only got patched to work to with Firefox 6 two or three weeks ago and now it's packed up again!
10-10-2011 11:24 PM
If past experience holds, it will be a while before the patch comed out...had to wait more than 30+ days for an earlier patch on a Firefox upgrade...I think that our subscription should be extended for time lost due to these delays.
10-12-2011 09:10 PM
It's too bad that Mozilla doesn't publicize their roadmap or make betas available of new versions. Oh wait, they do. Maybe Norton should start paying attention to that information so they aren't surprised by every update.
10-22-2011 04:17 AM
10-22-2011 06:16 AM
Dear Katie Q
Just to report that the latest version of Norton Safety Minder 22.214.171.124 is working fine with Firefox 7.0.1. I'm not sure when the update happened, but very thankful to Norton (and / or FF) for getting acquainted with each other again.
My thanks to you also for your patience with our community impatience.
10-26-2011 07:21 AM
The update went out recently and will automatically be applied.
Since we know kids are the primary owners or users of the computers in question, it was decided long ago to make sure they would be able to update themselves without the interactions of a user.
11-02-2011 11:06 AM
It's a different product, but I signed up for Norton Safe Web Lite, via Chrome. My Chrome kept crashing (due to a new update...they are ALWAYS updating!)
Anywho, I went back to Firefox and there is a Norton Safe Web Lite toolbar on Firefox! It makes it much easier to use, as I have AV and had no toolbar before.
Now, since I disabled the auto updates for FF, hopefully I can keep using this as my browser! I like the Safe Web, btw. I know it's a different product, but does qualify as Firefox Support (I hope..lol).