04-09-2012 07:42 PM
Well, it seems like this is a constant battle. Firefox and Safari make their updates, but Norton can't keep up. Is this because Symantec is not allocating enough resources to the Online Family product? It seems like it takes a vert long time for you to update your product, and by the time you make it compatible, the various browsers are updated again. NOF is becoming more of a concept than a product, because I find that all too often my kids aren't protected on our computers (much of the time to my surprise). I'm close to giving up on this, which is a shame because I really love this product (when it works correctly) and have told lots of parents about it.
I've also been waiting for an iOS version of this so I could put on my kids' iPhone/iPad, but not sure if that's ever coming out (I assume this is same issue as having NOF work with Safari 5.1, which I don't think it has ever been compatible with since 5.1 was released).
At any rate, when will NOF be compatible with FF 10, Safari 5.1 and/or iOS 5? I'd like you to also comment on Symantec's commitment to this product, as it seems to me that not enough of Symantec's investment dollars go toward keeping this product up to date.
04-09-2012 08:44 PM
We are planning to support Safari 5.1 for NOF on Mac and by policy I cannot give you any specific dates about the unreleased features.
NOF does support Firefox 10 and to help you better can you please provide the version of your Mac OS X. The latest version of NOF supports upto Firefox 11. Can you confirm do you see the extension Norton Safety Minder for Firefox installed and enabled. If you are not sure of how to check the extensions installed you can view them by launching Firefox => Tools menu => Extensions tab.
To support latest browsers, you need to have the latest product updates. LiveUpdate would automatically download the updates of the product and for some reasons that doesn't apply automatically. Could you please try doing a manual update. Once you apply the updates and launch Firefox, you will be alerted and asked for installing the Norton Safety Minder extension for your latest Firefox browser. You can launch the LiveUpdate from Norton QuickMenu.
Please post if you encounter any problems/questions.