11-22-2011 05:58 PM - edited 11-22-2011 06:57 PM
Just bought premier. Time summary not making sense. Shows 24 hours usage for Monday. My son spends too much time on computer, but 24 hours seems a bit exaggerated. Additionally, the weekly graph shows 13 hours for Tomorrow. Didn't know the program could predict the future.
Running 188.8.131.52. Have timezone set to EST. Just changed flag on time settings page to count only ACTIVE.
Questions: Does Active flag setting affect accounting for previous activity (before the switch) or only going forward (after switch)?
What qualifies as active? If my son walks away from the computer, leaving some things running, but no keyboard/mouse activity would that get counted? If he locks screen, but does not log out would that get counted (again with or without things running in background?) Would the screen saver kicking in and requiring a log in help here?
Why does the weekly show hours for tomorrow?
11-23-2011 04:19 PM
You mentioned "have ttimezone set to EST".
1. Do you have the Date and Time and Time Zone set correctly at Control Panel on both your and the child's PC ?
2. Do you have the Time Zone set correctly under "Manage Account" at your Norton Online Family account at https://onlinefamily.norton.com?
Also, if the child has any browsers open or any programs installed on the PC running while he is not using the PC, the program sees activities on the PC and counts that as the PC being used.
11-24-2011 07:14 AM
I'm not sure if this would apply to your case, but the since exact same thing was happening to me, I thought I'd share what I found out in my own case.
It turned out that both of my daughters had discovered that if they changed the system time, they could get more time on the PC even though they'd really gone over their allotments and/or into curfew periods.
Now when setting up their PCs, I had created "normal" (i.e. non-admin) Windows 7 accounts for each of them, and I assumed that having them use non-admin accounts would prevent something like this from happening. But when I noticed that they seemed to be spending a lot more time on their computers than what we'd allowed, and when I checked their NOF time reports and saw really weird hours reported for some days (like 36 hours of use on a Tuesday...a good trick!) I suspected something fishy was going on.
I decided to take the time to carefully peruse the (very long) log reports and discovered that they both had been changing the system time!
Because I didn't think that was possible using non-admin accounts, I decided to try it myself - I logged on to one of their accounts and was very surprised to discover that I did indeed have the ability to change the system time.
After some research I learned that by editing the local security policies database I could disallow this. That's what I did and their time reporting has looked reasonable ever since.