03-31-2012 06:29 PM
No, as I said in my post, it worked at first and has never worked since.
Surely, give, sooooo many of us are reporting this, it's a bug, so can we move to the next stage - I'm thinking of just cancelling ansu suing Windows Time Blocker, my kid has been unprotected this whole time
04-02-2012 07:16 PM - edited 04-02-2012 07:18 PM
Is the Norton Safety Minder icon, a dog paw in the system tray on the child's PC still active? When you log onto your Norton Online Family account, do you see the child's profile is protected (in green)? Is not, please reinstall Norton Safety Minder on the PC. You don't need to re-set the house rules as they are saved on the Norton Online Family servers. Please check the following links to make sure the child's account is being monitored.
04-02-2012 11:36 PM
The child has been showing as protected, in green for the entire time I have had the problem.
This issue is most definitely not solved.
If I'm being told he is protected, then surely I would be able to see his history?
Or does "protected" mean - "history and usage invisible?"
Are you suggesting that by reinstalling the program, he will now be "protected" history visible" or both, if they are different.
04-03-2012 05:35 PM
"Protected" means the child is monitored and you should see the child's online activities.
Please uninstall/reinstall Norton Safety Minder on the PC by following the steps described in my previous post to see if it helps.
04-07-2012 04:09 AM
The doggy paw was missing and somehow the client had deinstalled - or the child had, de-installed it.
It's now reinstalled, doggy paw is visible and showinng "enabled".
I am on another PC checking and this is what I see when I try to monitor:
How Seb 2 Connects to the Internet
We’ve detected 1 computer running Norton Safety Minder. On each computer, please select which account(s) Seb 2 uses.
04-09-2012 02:02 PM
From the message starting with "2/14/12 2:28 PM" in your post, that shows the program detected Norton Safety Minder on 2/14/12 was not running for the last two weeks.
I'm sorry I can't read the rest of the message that you are trying to show us. I think you copied and pasted the Profile Setting page, and it became unreadable somehow in your post.
Would you like to send a screen shot of the page and post it here? You can do that by clicking the Insert/edit image icon.
04-13-2012 02:40 AM
"No activity for Last 7 Days"...
Is what it tells me.
I've reisntalled it on kids' PC - and the paw is showing in the tray
On the first day or two after re-installing - i started to get emailed reports advising me of warnings the kid was getting and how he had chosen to act. So, from Sunday 8th to Monday 9th I got these warnings, then they stopped.
Seb2 ignored the warning and visited this blocked Web site for the following reason:
When I look at the activity, these warning messages...
...are not reflected in the report:
"No activity for Last 7 Days"....
Sunday and Monday is the last seven days.
Where am I going wrong?
04-13-2012 07:21 PM
Last night I started getting the emails again telling me kid was visiting risky sites...so I again checked the ac tivity page, but it is still reporting "no activity in past seven days"
..is telling me the kids IS protected.
So, we now only have are reporting issue on the summary page. Everyting else seems to work.
04-19-2012 12:21 PM
The NOF team has corrected the issue with logs no long available. If you are still experiencing the issue, please let us know.