Norton Family

[mylesseb]

No, as I said in my post, it worked at first and has never worked since.

Surely, give, sooooo  many of us are reporting this, it's a bug, so can we move to the next stage - I'm thinking of just cancelling ansu suing Windows Time Blocker, my kid has been unprotected this whole time

[KatieQ]

mylesseb,

Is the Norton Safety Minder icon, a dog paw in the system  tray on the child's PC still active?  When you log onto your Norton Online Family account, do you see the child's profile is protected (in green)?  Is not, please reinstall Norton Safety Minder on the PC. You don't need to re-set the house rules as they are saved on the Norton Online Family servers.  Please check the following links to make sure the child's account is being monitored.

https://onlinefamily.norton.com/familysafety/help.​fs?action=addChild

https://onlinefamily.norton.com/familysafety/help.​fs?action=createWindowsUserAccounts

https://onlinefamily.norton.com/familysafety/help.​fs?action=associatingWindowsAccount

https://www-secure.symantec.com/norton-support/1.6/jsp/help-solutions.jsp?docid=kb20090505112039EN_E...

Thanks,

Katie

[mylesseb]

Hi

The child has been showing as protected, in green for the entire time I have had the problem.

This issue is most definitely not solved.

If I'm being told he is protected, then surely I would be able to see his history?

Or does "protected" mean - "history and usage invisible?"

Are you suggesting that by reinstalling the program, he will now be "protected" history visible" or both, if they are different.

Thanks

[KatieQ]

mylesseb,

"Protected" means the child is monitored and you should see the child's online activities.

Please uninstall/reinstall Norton Safety Minder on the PC by following the steps described in my previous post to see if it helps.

Thanks,

Katie

[mylesseb]

The doggy paw was missing and somehow the client had deinstalled - or the child had, de-installed it.

It's now  reinstalled, doggy paw is visible and showinng "enabled".

I am on another PC checking and this is what I see when I try to monitor:

"2/14/12 2:28 PM : The device has not reported any activity in the last two weeks. Please go to the device and check the Norton Safety Minder to make sure that it has not been disabled or uninstalled. [Seb Myles' laptop]"

Here is what I can see when I log in:

Profile for Seb 2

Norton Safety Minder Supervision:

On

Off

How Seb 2 Connects to the Internet

We’ve detected 1 computer running Norton Safety Minder. On each computer, please select which account(s) Seb 2 uses. Seb My...laptop Seb 2 is protected! D Myles Admin Administrator Seb Myles

This is a puzzle - any suggestions gratefully received.

I've restarted the users' PC and  will now restart mine.

I guess now we have a new problem as the first problem was indeed that the client had been de-intalled.

Thanks

D

[KatieQ]

mylesseb,

From the message starting with "2/14/12 2:28 PM" in your post, that shows the program detected Norton Safety Minder on 2/14/12 was not running for the last two weeks.

I'm sorry I can't read the rest of the message that you are trying to show us.  I think you copied and pasted the Profile Setting page, and it became unreadable somehow in your post.

Would you like to send a screen shot of the page and post it here?  You can do that by clicking the Insert/edit image icon.

Thanks,

Katie

[mylesseb]

"No activity for Last 7 Days"...

Is what it tells me.

I've reisntalled it on kids' PC - and the paw is showing in the tray

On the first day or two after re-installing - i started to get emailed reports advising me of warnings the kid was getting and how he had chosen to act. So, from Sunday 8th to Monday 9th I got these warnings, then they stopped.

(e.g.

Seb2 ignored the warning and visited this blocked Web site for the following reason:

• www.mcbotg.net - "Uncategorized".
  Seb2's Note:
• .For more details, do the following:

1. Go to onlinefamily.norton.com
2. Click Member Sign In, type your email address and password, and then click Sign in.

When I look at the activity, these warning messages...

...are not reflected in the report:

"No activity for Last 7 Days"....

Sunday and Monday is the last seven days.

Where am I going wrong? 

Many thanks

[KatieQ]

mylesseb,

We are checking into this issue.

Thanks,

Katie

[mylesseb]

Cool, thanks.

Last night I started getting the emails again telling me kid was visiting risky sites...so I again checked the ac tivity page, but it is still reporting "no activity in past seven days"

this page:

https://onlinefamily.norton.com/familysafety/profileStart.fs

..is telling me the kids IS protected.

So, we now only have  are reporting issue on the summary page. Everyting else seems to work.

thanks

[KatieQ]

Hi,

The NOF team has corrected the issue with logs no long available.  If you are still experiencing the issue, please let us know.

Thanks,

Katie