Re: Logs no longer appear - same problem as TopDog - see below

mylesseb · ‎03-17-2012

Thanks for persevering with this one. I will check on Saturday and let you know. (Am travelling today/tomorrow)

Much appreciated.

D

mylesseb · ‎03-17-2012

Hi again.

I just checked and no logs are appeating as yet. So, it's been nearly a week since this was supposed to have been resolved...any ideas as to when logs will again appear?

D

KatieQ · ‎04-09-2009

mylesseb,

1. Just for testing purpose, can you please go to a blocked site, like playboy.com to see if it gets blocked?

2. Please check again to see if Web supervision is On at Settings -> Web.

3. What version of Norton Safety Minder is running on the PC?

4. What security product(s) and version is running on the PC?

5. Please make sure you don't have any other parental products installed on the PC.

Thanks,

Katie

mylesseb · ‎03-17-2012

Hi Katie.

Replying to your questions...

Yup - it blocks playboy.com, gives the message etc. And I have been getting notifications of similar activity, to my inbox on my pc

Yup - web supervision is on and set to give a warning and allow - and that is reflected in the House Rules when he is logged on to his PC

2.3.0.18 is the version running on his PC

Security product is Norton 360 5.2.1.3

No other security products on the PC (it was bought new with Norton preinstalled) and Windowsn parentla control is off.

One update - the time blocking fails each tiime it is set. I reset it for his age group last night, three times and each time, restarted the OC. Each time it had forgotten the settings.

And, also, some good news. last night on his PC logged on to my account (i,e not logged on as the child) the NOTIFICATIONS were visible. All that I had done on his PC was a restart! I shut down the PC overnight, went back on his PC - and they are gone again - "no activity for the last 7 days" is once again visible. I tried checkin on my PC - and that is still showing "no activity...."

Cheers

D

mylesseb · ‎03-17-2012

...I tested time blocking twice today and once last time at differnt times.

The kids PC clock said 11:32am and time blocking was set for 11:30am and he was still allowed access. I replicated this error three more times.

His contol panel icon does tell him how long he has to go , so some aspects of the Time Settings are working - but not the (critical) time blocking part

Hopefully, this is part of the same problem.

Ta

D

KatieQ · ‎04-09-2009

mylesseb,

I assume even though playboy.com is blocked, but still no logs.

Can you also please select the option "Block the site" instead of "Give a warning but allow XXX on the site anyway" online and save it, then visit playboy.com again as a monitored child to see if it helps to make the logs available?

Thanks,

Katie

mylesseb · ‎03-17-2012

Hi

Correct - no logs when I tried playboy. Emails to me, yes, but logs, no.

Using, Chrome, I selected Block The Site and waited about 5 minutes, then tried to access Playboy. It warned me but did not block me, I said I wanted to proceed anyway and it let me. i replicated this a couple of time, in case there was a delay in the new block setting taking effect.

I then used Exporer - and the same thiing happened

And the problem with time blocking is still there too - it does not log him off at the set time.