09-09-2011 11:00 AM
1- Running Mac OS Lion 7.0.1 on all machines MacPro2, iMac, MacBook Pro
2- Web browsers are Safari 5.1 and Firefox 6.02
3- User accounts for my 4 children are all Standard
4- Norton Safety Minder 2.1
The only reporting that works is Login and Log out.
Web Activity, Search Activity, etc. do not report under the tabs. I have EVERYTHING turned on for reporting.
5 user accounts and all behave the same.
09-14-2011 03:39 AM
I have the same issue, Norton is showing the times they logged in and out, but under "web" it is saying "no activity". I have a Mac, but I still use Snow Leopard Version 10.6.8. I have not upgraded to Lion.
09-14-2011 10:17 PM
spent hours on with the Symantec CHAT support team. Nothing works.
If the application does not work can I get a refund on my subscription?
I am paying for something that does not work.
09-15-2011 01:32 PM - edited 09-15-2011 01:33 PM
We are currently working on an update which will be released very soon and it will be compatible with Mac OS Lion and Firefox 6.
09-15-2011 01:38 PM
Have you ever seen any logs for Web activity at all since installing Norton Safety Minder on the Mac?
Do you have the Web supervision turned on at Settings -> Web?
09-15-2011 06:48 PM
Thanks for the inquiry. The upcoming update unfortunately won't be supporting Safari 5.1. Our Mac team is working on the compatibility issue for future release (after the upcoming release).
09-16-2011 03:59 PM
I have spent 10+ hours with support chat and support phone.
They can not even get this product to work on any of my Macs?
Will it just not work on Macs right now?
This would be nice to know if I am WASTING my time.
I tried creating a new account today and still does not work.
The support for this product is REALLY lacking!
09-16-2011 06:29 PM - edited 09-16-2011 06:30 PM
You have Mac OS Lion. The program is not compatible with Mac Lion in the current version. The Mac team for Norton Online Family is currently working on an update which will be compatible with Mac OS Lion and release it very soon.