Macintosh issues with Norton Online Family

jadcock · ‎09-09-2011

1- Running Mac OS Lion 7.0.1 on all machines MacPro2, iMac, MacBook Pro

2- Web browsers are Safari 5.1 and Firefox 6.02

3- User accounts for my 4 children are all Standard

4- Norton Safety Minder 2.1

The only reporting that works is Login and Log out.

Web Activity, Search Activity, etc. do not report under the tabs. I have EVERYTHING turned on for reporting.

5 user accounts and all behave the same.

KatieQ · ‎04-09-2009

Hi jadcock,

The Mac team for Norton Online Family is currently working on an update which will be compatible with Mac OS Lion and

Firefox 6.

Thanks,

Katie

msrearick · ‎09-14-2011

I have the same issue, Norton is showing the times they logged in and out, but under "web" it is saying "no activity". I have a Mac, but I still use Snow Leopard Version 10.6.8. I have not upgraded to Lion.

jadcock · ‎09-09-2011

spent hours on with the Symantec CHAT support team. Nothing works.

If the application does not work can I get a refund on my subscription?

I am paying for something that does not work.

KatieQ · ‎04-09-2009

Hi jadcock,

We are currently working on an update which will be released very soon and it will be compatible with Mac OS Lion and Firefox 6.

Thanks,

Katie

KatieQ · ‎04-09-2009

Hi msrearick,

Have you ever seen any logs for Web activity at all since installing Norton Safety Minder on the Mac?

Do you have the Web supervision turned on at Settings -> Web?

Thanks,

Katie

Sunchaser · ‎08-27-2011

Will this release also support Safari 5.1?

KatieQ · ‎04-09-2009

Hi Sunchaser,

Thanks for the inquiry. The upcoming update unfortunately won't be supporting Safari 5.1. Our Mac team is working on the compatibility issue for future release (after the upcoming release).

Thanks,

Katie

jadcock · ‎09-09-2011

I have spent 10+ hours with support chat and support phone.

They can not even get this product to work on any of my Macs?

Will it just not work on Macs right now?

This would be nice to know if I am WASTING my time.

I tried creating a new account today and still does not work.

The support for this product is REALLY lacking!

KatieQ · ‎04-09-2009

Hi jadcock,

You have Mac OS Lion. The program is not compatible with Mac Lion in the current version. The Mac team for Norton Online Family is currently working on an update which will be compatible with Mac OS Lion and release it very soon.

Thanks,

Katie