01-26-2012 12:03 AM
I recently purchased the premium Norton Online Family service. It seems to work great with FF 9 now on the mac, but Safari is not working on Lion. I even downgraded to 5.0.5, 5.0.4, 5.0.2, and even 4.0.5, none of these Safari versions work with Norton Safety Minder (newest version), I even reinstalled it, still nothing. When is 5.1 finally getting integrated? Safari 5.1 and Lion have been available for 6 months now, so if the kids use Safari there is no tracking/blocking or anything, even when I downgraded to a version that supposidly is supported.
How different from 5.0 can it be that it would take half a year? Is there any estimation of when the update will be released?
01-26-2012 04:18 PM
Thanks for the inquiry. The latest Norton Safety Minder 2.2 for Mac Lion supports the latest Firefox, not yet for Safari. The team is currently working diligently to make them compatible.
There is a very significant difference in architecture between Safari 5.1 and 5.0. The Mac team has been working very hard to support it. We appreciate your patience while we are working on it to make it happen. When the update is available, we will definitely release the news in the forum.
If you have any questions, please let us know.
02-12-2012 06:04 PM
For some reason, I can't get NOF to work on my Mac to block ANY sites on FireFox 9, although it appears to be working for others. It works great on my Windows 7 machine, but not my Mac. I uninstalled and reinstalled Safety Minder on my Mac - now running version 2.2 (16) as of today - and it still won't work. Since I couldn't get it to work with FireFox 9, I let FireFox update to version 10, and it still won't work. Is SafetyMinder supposed to be able to work with FF 10?
BTW, I had Online Family working great with my Mac quite a while back, but was shocked to learn that, after I upgraded to latest versions of MacOS and Safari, that Online Family was no longer working. I have no idea how long my kids had unrestricted access to the internet! It would be nice if Norton would send an email alert when it stops working on the latest versions of common browsers. This has become very problematic that it is no longer working on Safari or FireFox on my Mac, which is a shame because I love this service (when it works!). You guys really need to increase the support and development on the Mac platform so that it works as well as the Windows platform.
02-13-2012 10:39 AM
Okay, just spent an infuriating few hours trying to get to the bottom of this one but I need help. All working fine on my PC, just trying to get NOF working on my wife's MAC but it lets my kids accounts access everything and isn't blocking anything.
Norton Safety Minder 2.1.6f102
Is there anything I can do to make this work or do I have to look for something else?
02-13-2012 12:45 PM
Norton Safety Minder 2.1.xxx supports Safari 3.x through 5.0. We are currently working on the compatibility issue with Safari 5.1
Please use Firefox to make it work for now.
02-13-2012 03:28 PM
Thanks for the reply.
I downloaded Firefox but that doesn't work either. It's version 10 that I've downloaded (the latest one) but reading back through this thread I think you're going to tell me that safety minder doesn't work for that version.
Can you give me some idea of when safety minder will support the current version of a browser? Or perhaps I should ask how many months behind a new browser release you expect to have a working version of safety minder because if you're always going to be 2 or 3 months behind then you'll never catch up.