Norton Family

[KatieQ]

Hi blag,

The Mac version Norton Safety Minder 2.2 is compatible with Firefox 9.

You mentioned it doesn't block any sites.   Do any websites get recorded at Activity -> Web?  Please make sure you have logged onto the Mac as the child whose account is monitored.

Thanks,

Katie

[KatieQ]

dastewart,

The latest version of Norton Safety Minder for Mac supports Firefox 9 and Firefox 10.  Please reinstall the latest version of Norton Safety Minder from https://onlinefamily.norton.com/familysafety/loginStart.fs to see if it helps. 

Also, please check to see if the Norton Safety Minder extension is enabled.  It may show up in the list of extensions you have installed, but not be enabled, clicking enable on it.

Thanks,

Katie

[blag]

Yes, I'm logging on as my daughter on the Mac.  If I go to a pornographic site in FireFox, it lets me right in.  It's not logging the activity on the NOF website either.

BTW, I'm running FF 10 now, since FF automatically updated.

Thanks.

[dastewart]

Katie

I re-installed the "latest" version from that link you sent me and when I opened firefox it said that the version of safety minder was incompatible with firefox 10.  So, I did a lveupdate and that got me back to the latest version of safety minder and the extension was enabled.

However, it hasn't helped since, still, safety minder doesn't block any sites and doesn't apply any rules.

Help.

[KatieQ]

dastewart,

You mentioned in your previous post that you have Norton Safety Minder 2.1.6f102.  Do you still have the same version of Norton Safety Minder on the Mac after reinstalling it? 

Has the program ever worked with Firefox on the Mac before?

Thanks,

Katie

[KatieQ]

blag,

You mentioned you have Norton Safety Minder 2.2.  Please let us know the exact version number of NSM on the Mac.

From what you described, the program has worked before on the Mac, right?

Thanks,

Katie

[dastewart]

Katie

Yes, I still have that version.

No, the program has never worked with Firefox on the imac.  I only installed it a couple of days ago (on my wife's imac) and it has never worked on that. 

I have it on my PC and it works fine.

Regards

Darren

[blag]

It shows 2.2 (16) as the current version.  Yes, it did work before on this Mac, but that was quite a while ago - potentially prior to upgrading to Lion.  I did try uninstalling, then reinstalling (then running LiveUpdate), but that didn't help.

[KatieQ]

Hi dastewart and blag,

Please make sure the child's profile account to be monitored is checked at Settings ->  Profile online.  Please see the screen shot below for details.

[blag]

Yes, I see this for both of my children on my Mac (i.e. it shows that they are "protected").