09-15-2011 11:36 AM
We are investigating this problem right now with IE9. would you be willing to add the site in question (runescape.com) to the child's list of blocked sites, and see if you are still encountering this problem?
09-15-2011 11:50 AM
What operating system are you using? If you are using Windows Vista or Windows 7, are the kids accts setup as "users" & not "administrators"?
If you are using Windows XP, I know that accts usually have to be administrators just to do simple tasks, but there are ways of "disabling" certain features under that acct (i.e. removing certain features from control panel)
09-15-2011 02:21 PM
My children are not on admin accounts and are subject to parental controls , and the runescape.com site is also on the list of blocked sites in NSM and has been since I installed NSM. It appeears they are able to overload NSM's ability to block it.
09-16-2011 04:19 PM
I am also using NSM and it works like a champ. You know, inorder to filert out some websites , you can also try blocking the websites on your router . Login in to the router interface using somthing like .. 192.168.0.1 on your web browser . Then enter the username and password .. mostly it would be username : admin & password : password itself .... login to the interface with these credentials . Then you can filter out the webseraches and websites using keyword flter or something like that. This is the most effective method to block websites ... Add keywords like porn .. etc.. if you want to block porn ... but you know, if you do so .. along with the kid , you too will not be able to use it.. or .. to use it you can add your ip address in the safelist ... or as one of the pals mentioned earlier .. please use open DNS in your router .. if you have a static IP it will be wonderful ... if you have a Dynamic IP it will be hard to block even using open DNS .. in that case they offer premium options where you can get something whcih is worth the money you pay for.. Go for it....
Logic matters not the route...
09-16-2011 07:53 PM
Attention Symantec Employees-and to AshokV
1. My next response is to elevate this weakness to more senior management. I have copied the responses into a word document.
2. If this significant problem is not resolved, then I will not renew my subscription.
3. The previous parental control was much more effective.
4. AskokV your response is not true.
The online family makes claims such as (from your website)
5. Since online family can be so easily disabled, it can offer no protection, no monitoring, and kids can roam freely and not be restricted.
09-17-2011 06:59 PM
Norton Online Family is intended to help a parent with your children's online world. There is no way to 100% protect software from someone who has physical access to a machine. There are many different ways to defeat all parental control software when you have that access. Our solution was to notify the parents that the product was disabled, which you obliviously got, so the product is doing what it's supposed to do and also notifying you of when someone tampers with it.
Specific responses to your questions / statements:
1) OK, however this "weakness" exists in all parental control products
2) sorry to hear this as I believe this product does what it's supposed to do and advertised to do
3) the previous parental control only looked at URLS and did not have the extensive set of features now offered, also that could be defeated very easily as well
4) I can confirm as the Director of Engineering responsible for Norton Online Family that Ashok's response is in fact correct, in fact he is one of our stellar developers working on the product, what exactly in his post do you believe is not true?
5) if your child is disabling Norton Online Family and you are informed about it, then that is your opportunity to have a discussion with your kids, just as if in the real world when your child does something wrong, you inform them that there are consequences or punishments for that behavior and hope they will no longer exhibit that action
Director of Engineering - Norton Online Family
Consumer Products and Solutions
09-25-2011 04:12 AM
thanks for looking at this - in my case I am pretty certain my 10 year old is not actively disabling but it is doing so automaticaly for some reason. How do we fix this?
09-25-2011 05:26 AM
Can you give us more information?
I think you are having an issue with the browser plugin being disabled.
Can you tell use the OS and browser type and versions?