Norton Family

[SR41]

NOF was working fine until about 2 weeks ago.  It now doesn't seem to be monitoring any internet activity.  All the setup seems okay.  I just can't work out why it's not monitoring anything.

[KatieQ]

Hi SR41,

Please make sure you have logged onto a monitored Windows account to test it.   Are there any indications that the account is actually monitored, like time restrictions work?

Please also check if the account has been associated with the profile online correctly.

https://onlinefamily.norton.com/familysafety/help.​fs?action=addChild

https://onlinefamily.norton.com/familysafety/help.​fs?action=createWindowsUserAccounts

https://onlinefamily.norton.com/familysafety/help.​fs?action=associatingWindowsAccount

Thanks,

Katie

[SR41]

I haven't changed anything on the account.  It shows both children are being monitored.  However, no web activity is shown at all.   The only thing I've done is put NOF onto my Macbook Air and maybe in doing this it's stopped monitoring the main computer?  I really am not very computer savvy so feeling a bit confused/lost about it all.  Really want to get it working again.  Thanks.

[KatieQ]

Hi SR41,

Are you still experiencing the issue?  Have you tried to uninstall/reinstall Norton Safety Minder on the PC to see if it helps?  All the house rules settings are saved on the NOF severs, so you don't have to reset them after you reinstall NSM on the PC.

Thanks,

Katie

[SR41]

Hi again Katie

I have already uninstalled and reinstalled Norton.  The problem has not resolved.  I don't know what else I can do.

[KatieQ]

SR41,

What security product(s) do you have on the PC?

You mentioned you put "NOF onto my Macbook Air".  This shouldn't make any difference, so currently the program doesn't track any internet activity for both PC and the Macbook?

Thanks,

Katie

[SR41]

Hi there

I don't have anything extra security-wise on the PC - just the usual Firewall.  I haven't installed anything extra or done anything differently prior to NOF not working properly.

That is correct that it doesn't track any internet activity for the PC or the Macbook.  On my desktop, when I click the Norton symbol at the top right it's telling me that the computer is NOT being monitored by Norton.  When I check my settings, they all seem to be as they should be.  Am I missing something??

[KatieQ]

Hi SR41,

In your previous post, you mentioned "It shows both children are being monitored", and the other post saying "telling me that the computer is NOT being monitored by Norton". 

It probably means either you misstated one of the statements, or the child's account is NOT associated with his/her profile online correctly.  Please see the link below for details.

https://onlinefamily.norton.com/familysafety/help.​fs?action=associatingWindowsAccount

 Thanks,

Katie

[andrew_d]

Can you confirm that there is not activity by executing some search terms on google, and perhaps visiting a site that would be blocked to ensure that the program is working correctly on the computer that you have installed it on?

Thanks,

[SR41]

I have already done this.  It seems that there is no monitoring going on at all.  The message at the top of my desktop (when I highlight the Norton symbol) says that this computer is NOT being monitored.  When I go to my settings in NOF, everything is set up as I think it should be.  Clearly, something isn't right.  All I can think is that I will uninstall it completely and reinstall again and see if that fixes the problem.