03-14-2012 04:56 AM
NOF was working fine until about 2 weeks ago. It now doesn't seem to be monitoring any internet activity. All the setup seems okay. I just can't work out why it's not monitoring anything.
03-14-2012 11:17 AM
Please make sure you have logged onto a monitored Windows account to test it. Are there any indications that the account is actually monitored, like time restrictions work?
Please also check if the account has been associated with the profile online correctly.
03-18-2012 11:25 PM
I haven't changed anything on the account. It shows both children are being monitored. However, no web activity is shown at all. The only thing I've done is put NOF onto my Macbook Air and maybe in doing this it's stopped monitoring the main computer? I really am not very computer savvy so feeling a bit confused/lost about it all. Really want to get it working again. Thanks.
03-19-2012 01:45 PM
Are you still experiencing the issue? Have you tried to uninstall/reinstall Norton Safety Minder on the PC to see if it helps? All the house rules settings are saved on the NOF severs, so you don't have to reset them after you reinstall NSM on the PC.
03-20-2012 12:18 PM - edited 03-20-2012 12:22 PM
What security product(s) do you have on the PC?
You mentioned you put "NOF onto my Macbook Air". This shouldn't make any difference, so currently the program doesn't track any internet activity for both PC and the Macbook?
03-22-2012 09:57 PM
I don't have anything extra security-wise on the PC - just the usual Firewall. I haven't installed anything extra or done anything differently prior to NOF not working properly.
That is correct that it doesn't track any internet activity for the PC or the Macbook. On my desktop, when I click the Norton symbol at the top right it's telling me that the computer is NOT being monitored by Norton. When I check my settings, they all seem to be as they should be. Am I missing something??
03-23-2012 11:57 AM
In your previous post, you mentioned "It shows both children are being monitored", and the other post saying "telling me that the computer is NOT being monitored by Norton".
It probably means either you misstated one of the statements, or the child's account is NOT associated with his/her profile online correctly. Please see the link below for details.
03-28-2012 04:45 PM
Can you confirm that there is not activity by executing some search terms on google, and perhaps visiting a site that would be blocked to ensure that the program is working correctly on the computer that you have installed it on?
03-28-2012 04:56 PM
I have already done this. It seems that there is no monitoring going on at all. The message at the top of my desktop (when I highlight the Norton symbol) says that this computer is NOT being monitored. When I go to my settings in NOF, everything is set up as I think it should be. Clearly, something isn't right. All I can think is that I will uninstall it completely and reinstall again and see if that fixes the problem.