Norton Family

[Axios Super Spam Squasher]

Hi everyone,
My son is using NOF 2.1.0.52 on a win7 32bit pc. Now I noticed that on OnlineFamily site, log report a wrong time: every time e one hour back respect my time zone.

Example: I'm in Italy, Rome time zone and now are 14:11. NOF log event at 13:11

Windows and bios time are ok. I think that is a NOF server problem.

Thanks in advance for replies.

[Senthil]

Hi,

Can you try setting up the timezone of your preference.

1. Log in to Norton Online Family.

2.Click on the Manage Account link on the top right.

3. Choose the timezone in which you would like to view the activities and reports.

This should solve your problem. Let us know if it works for you.

Thanks,

Senthil

[Axios Super Spam Squasher]

Thanks for the reply.

Time zone is set correctly to GMT +1 (Berlin, Rome)

I tried to re-set but the problem persist.

[Senthil · Accepted solution]

Thanks Axios. Might be chances that it is not considering the Day light savings.I will have the team work on a solution for this.

In the mean time can you set the timezone off by 1 hour, so that you can get to see the reports and activities with correct time?

Thanks,

Senthil

[Axios Super Spam Squasher]

Thanks for the reply.

At this moment I set time zone to gmt +2.

Waiting for a fix.

Thanks for the help.

[james258]

I still have the same "wrong time" in the report as of today. Why does Norton mark this issue as solved?

[KatieQ]

Hi james258,

I think the reason that the user marked the post as solved is Senthil's workaround worked him for now.

Have you got a change to try the workaround steps from Senthils? 

Thanks,

Katie

[Axios Super Spam Squasher]

Hi james258,

I marked the error as solved because the workaround worked for me as said KatieQ.