From time to time, especially with older programs, occasionally registry keys get left behind. Often registry keys are used to determine whether or not a program is installed.
I know that you mentioned that you have no Symantec or Norton products on your machine anymore, and that you have checked the registry.
Can you confirm that the following keys are not present in your registry:
\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
\HKEY_LOCAL_MACHINE\SOFTWARE\Norton
On a Vista 64 bit machine the keys would be:
\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec
\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Norton
If either of these keys are present, Delete them and restart your machine. Then try installing the Norton Safety Minder.
Message Edited by andrew_d on 11-04-2009 10:28 AM
Andrew D
QA Specialist
Symantec Corp.
