Norton Family

[PawelJablonski]

Hello!

It happens a few times a day and probably without children "help", so they can play games without time limit.

I use Windows 7 with Microsoft Security Essentials to keep it virus safe and Secunia Personal Software Inspector  to keep software version current. 

 Please help me solve problem. 

If you need more info and logs, please let me know

Best regards

Pawel

Log below:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-09-01T12:21:28.000000000Z" />
<EventRecordID>39474</EventRecordID>
<Channel>Application</Channel>
<Computer>laptop</Computer>
<Security />
</System>
<EventData>
<Data>ccSvcHst.exe</Data>
<Data>11.2.0.9</Data>
<Data>4ed5768a</Data>
<Data>ccL110U.dll</Data>
<Data>11.2.0.9</Data>
<Data>4ed59243</Data>
<Data>40000015</Data>
<Data>00053dcb</Data>
<Data>c14</Data>
<Data>01cd8820decf325a</Data>
<Data>C:\Program Files (x86)\Norton Online\Engine\2.3.0.7\ccSvcHst.exe</Data>
<Data>C:\Program Files (x86)\Norton Online\Engine\2.3.0.7\ccL110U.dll</Data>
<Data>8da2d214-f42f-11e1-b3f3-1c75082ae5f4</Data>
</EventData>
</Event>

[KatieQ]

Hi PawelJablonski,

Please give non-administrative rights (limited or restricted) to your child’s  user account and keep the password for your Norton Online Family account away from the child.  Otherwise,  the child would have the ability to

tamper the program.   Please also make sure the child doesn’t log onto the PC using a account that is not being monitored.

When you see the message next time, please check if the Norton Safety Minder icon in the system is still active.  If a child kills the Online Family service somehow, the service will restart every 5 minutes so the child should have to keep doing it.  And, if the parents has set up their notifications properly they should get notified and also will see that the service is not running from the alerts and activity.  We put in the notification safeguards.

Thanks,

Katie

[PawelJablonski]

Hi Katie!

Thanks for reply.

Of course my children don't have accounts with admin rights, and don't have access to any not monitored or privileged accounts.  My Norton password is also secret - they don't know it.

 I have e-mail notification that service is not running, so I immediately go to children room to check it and I see:

- Norton Safety Minder icon disappears and doesn't appear again after 5 minutes

- my children do nothing to kill services.

- to make Safety Minder work again I have to ask them  to logout/login again

- it works fine for some time

Another issue is that after time limit (2 hours for example) is finished and logout is forced, they can login again and play a few minutes  before Minder forces logout. They can repeat  this procedure if the want to play more - you can see logs for my NOF account. I think it shouldn't be possible.

A few word about my idea of parental control with NOF:

 - children  have personal accounts with almost unlimited web access for online gaming and strictly limited time (1 hours/day Mon-Tue, 2 hours/day Fri-sun) ,

- They also have  other account (Knowledge) with very restricted web access for non-gaming with almost no time restrictions (4 hours or more).

I have also small wishlist:

- weekend time should be longer - Fri, Sat, Sun, not only Sat and Sun

- possibility to disable some programs (Minecraft for example) per account

Pawel

[KatieQ]

PawelJablonski,

Thanks for the suggestions.  I'll pass them to the team for their consideration.

CcSvcHst.exe can be deleted by doing CTRL+ALT+DEL. If you have Norton 360 or NIS installed on the PC, there is an option to prevent the process gets deleted so.

When the time is up or during a curfew period, the child would get an extra 60 seconds plus another 60 seconds while displaying a warning message with 60 seconds counting down.  After that,  the child is logged out of his/her account.  The child is allowed to log back to the PC for 60 seconds and receive another warning message with 60 seconds counting down to finish whatever he/she was doing .  Later, the behavior is repeated for the 3rd time,  so the child gets about extra 6 minutes, then he/she wouldn't be able to log back to the PC without the email address and password of the Norton Online Family account.

What I’ve heard is some children login again & again (after the exact 6 minutes) using the few seconds right before the program logs them out.  One thing you can try is to add a password for the child’s Windows account, so when the child logs back onto the PC diligently each time, it would create more work for the child to do it every few seconds.

Thanks,

Katie