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Newbie
AlBaymar
Posts: 1
Registered: ‎07-14-2012

Norton Online Family not locking kids accounts

I see that Norton Online Family is not locking my kids accounts when the time limit is reached.

 

It DOES block unwanted websites.

It DOES mail a warning that the limit has been reached and pops up a warning message on the screen.

 

But the actual lock does NOT happen.

 

Reinstalling the Safety Minder didn't help.

 

Windows 7 x64 bit, latest Safety Minder available.

Symantec Employee
KatieQ
Posts: 4,154
Registered: ‎04-09-2009

Re: Norton Online Family not locking kids accounts

HI AlBaymar,

 

When the time is up or during a curfew period, the child would get an extra 60 seconds plus another 60 seconds while displaying a warning message with 60 seconds counting down.  After that,  the child is logged out of his/her account.  The child is allowed to log back to the PC for 60 seconds and receive another warning message with 60 seconds counting down to finish whatever he/she was doing .  Later, the behavior is repeated for the 3rd time,  so the child gets about extra 6 minutes, then he/she wouldn't be able to log back to the PC without the email address and password of the Norton Online Family account.

 

 

Thanks,

Katie