Norton Family

[csagstetter]

I  have: Windows XP, IE, child is limited, version -couldn't find, I also have Norton Anti Virus

[JulzPlanet]

Andrew:

Here are the results I get for each:

* ping o2comm.norton.com  =  Request time out (x4).  Packets:  Sent = 4, Received = 0, Lost = 4

* telnet o2comm.norton.com 443  =  Could not open connection to the host, on port 443:  Connect failed

Now what?

.

[andrew_tytula]

That means that something is blocking your connection to our servers. You said you didn't have any firewalls installed but could the windows firewall be enabled? Are you connecting through the internet with a router? I was also asking around and found out that some antivirus software have caused problems with our safety minder. Are you running any antivirus software?

[andrew_tytula]

When you get the error when authenticating, does the error occur right away? If not, roughly how long does it take before you get the error?

[JulzPlanet]

The error does not happen right away.  It takes about a minute or 2.

[KatieQ]

Hi JulzPlanet,

I just sent you a Private Message.  You should be able to see the PM icon, a yellow envelope icon on the up-right hand corner of the screen when you logged into the forum. 

Thank you. 

 KatieQ