Norton Family

[paulym]

Hi,

I am finding that IE9 hangs frequently for up to 30 seconds when opening webpages.  Every now and then I get a message from IE9 inviting me to disable add ons to speed up web browsing.  There are 3 add ons listed, Norton Safety Minder BHO with a time of anywhere between 1 and 3 seconds and another 2 which have a time of 0 seconds.  It seems that NSM BHO is what might be causing my problem.

Is there anything I can do about this?

Thanks

[KatieQ]

Hi paulym,

What security product(s) and version(s) do you have on the PC?

Thanks,

Katie

[paulym]

Hi Katie,

I have only Norton Internet Security (version 18.7.1.3) running with Norton Safety Minder activated as part of that suite.  No other security programs (including the various Windows 7 programs) are running.

Thanks,

Paul

[KatieQ]

Hi paulym,

Can you please uninstall/reinstall Norton Safety Minder on the PC to see if it helps?  Since all the settings are saved on the NOF severs, so you don't need to reset the house rules after reinstalling the program.

Thanks,

Katie

[paulym]

Hi Katie,

No improvement I'm afraid (see attached screenshot).

 

Also, after reinstalling I got many notifications saying "NSM requires a restart" in quick succession (ie I only used PC for 5 mins after last restart when the message came up again, even one time before I'd opened IE9 following the restart).  See second attachment.  I've been going for 30 mins since last restart now and no message yet, so maybe that's over now.

 

Thanks,

Paul

[paulym]

Update - The "NSM requires a restart" messages hadn't gone away after all...

[KatieQ]

Hi paulym,

1  Please let us know what version of Norton Safety Minder is on the PC.  You can determine this by clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder.

2. Does it happen in Firefox 11?

Thanks,

Katie 

[paulym]

Hi Katie,

Version is 2.3.0.17.

I don't use Firefox, so I don't know if it happens in it.  But I'm still getting the "requires a restart" message even with no browser open or even having been opened since the last reboot.

Paul

[KatieQ]

paulym,

The latest Norton Safety Minder is 2.3.0.19.  If you don't have the latest, can you please download it from the Norton Online Family main page to see if it makes any difference?

Do you have Adobe Acrobat Reader 10.1.3 installed on the PC?

http://community.norton.com/t5/Norton-Online-Family/Bug-PDF-Helper-NOF-Major-Browsing-Delays/td-p/70...

Thanks,

Katie

[paulym]

Hi Katie,

Another new problem I'm afraid.

Tried to install the newer version, but it told me that I was trying to install an older version than I already had.  Tried to uninstall the program (using the uninstall option under NSM in the start menu).  Nothing seemed to happen, though when I rebooted and tried again, when I clicked on uninstall in the start menu the system told me that this link (ie to the uninstall program) was to a file that no longer existed.  So I assume that it had indeed uninstalled.

Then I went to the Norton Online Family main page to install the latest version as you suggested.  It gets as far as the screen shot below, but then no further progress.  I have left it for 2 hours and it gets nowhere.

Is there any way I can just clean my system of all NSM files and start with a clean slate?

Incidentally, I did have Acrobat Reader 10.1.3, but I have uninstalled it now.  When I get NSM back up and running I'll be able to see whether this works.

Thanks for all your help on this.

Paul