Norton Family

[pr0xxy]

I have tried a number of times to install this product. The version I have is 1.0.3.18. I go through the installation as normal but after I agree to terms, the window goes away. In the bottom right corner is the icon for this product with a red "x" on it. It says "Norton Safety Minder. Setup is not complete. Click to complete setup.". When I click on it nothing happens.  If I go through the exercise of reinstalling it removes it, makes you reboot and then installs and the same thing happens again. I like the concept of this product. Can someone give me some insight?

Thanks!

[jose_reyes]

Double click on the icon on the toolbar. It should bring up a window asking you for bind information for the machine. If this isn't coming up, try restarting you machine and the window will appear after the system has restarted.

[sxma2009]

What OS do you have? if it is windows, can you check whether the Terminal Services are running?

1. Start menu > Run> type in "cmd"

2. In the command line, type "net start", 

3. Check whether "Terminal Services" is in the output list.

Thanks

[pr0xxy]

.Followed your instruction. It does list Terminal Services as one of my services. What next?

[pr0xxy]

Double clicked....Restarted and still the same thing...

Any other ideas?

[JasonC]

Hello pr0xxy,

So that we may resolve this issue for you, could you please provide the following information:

1. Type of Operating System and version(Windows XP, Vista, Mac, etc…)

2. Type of Web Browser and version(IE, Firefox, Safari, Chrome, etc)

3. Type of user account that the child has on the system(Admin, Limited, Standard…)

4. Any other Symantec/Norton product installed (please provide version information)

5. Any other Antivirus or Security product installed (please provide version information)

Thank you!

Jason

[pr0xxy]

Thanks for all the right questions:

Windows XP SP 2;

IE 8.0, Firefox 3x,  Chrome, Flock and Safari;

All accounts are admin;

No other Symantec software installed;

 McAfee 8.5i (disabled for the purpose of troubleshooting), Spybot (Tea timer disabled), Uniblue Powersuite (includes Registry cleaner, Perfomance enhancer and a spyware killer-Disabled).

After the install I see the icon on the system tray with a red "x". Click on it and NOTHING happens.

[Matt_Boucher]

pr0xxy

Could you navigate to the following location and send me the 2 log files. Use my email in my profile.

C:\Documents and Settings\All Users\Application Data\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\Norton\Framework

 

nsm.log

oxygen.log

Thanks,

Matt

Message Edited by Matt_Boucher on 04-28-2009 03:53 PM

[JasonC]

Thank you for providing that information.

Can you confirm for me that you have take the following steps, please?

1. Uninstall the Norton Safety Minder client via 'Start==>Programs==>Norton Safety Minder==>Uninstall Norton Safety Minder'.

2. Restart the machine.

3. Disable McAfee, Spybot and your other spyware killer.

4. If you do not have it saved on your PC, visit the Web Portal(https://onlinefamily.norton.com/familysafety/loginStart.fs) and download the NSM client again.

5. Run the NSM executable and follow the instructions.  Do not 'Cancel' it at any point.

If you have not yet tried this particular approach and in this order, please do so and let us know the results.

Thank you.

Message Edited by JasonC on 04-28-2009 12:57 PM

[rams]

I do have same issues.

My configuartions same as mentioned in the thread except I use Norton 360 for Anti-virus etc,

I did all the steps you mentioned above.

I disabled the anti-virus of Norton 360 - however kept Firewalls enabled.

When it started "starting services" the window terminated and I have the icon n the bottom tray with "setup is not complete. Click to complete setup." - Unable to click/double-click - no results.

My system - Windows XP Home Edition Service Pack 2.

The log file - nsm file is having 0 bytes and oxygen file has following info -

[05/02/2009 21:12:45] Failed to send message 39 for application 2, with error 0x800704dd
[05/02/2009 21:12:45] DataStore synchronization completed
OPS database file is also created in this directiory.

Did anyone resolve this issue yet?