Norton Safety Minder won't let Java run

octavioa · ‎05-27-2012

Norton Online Family with Norton Safety Minder won't let a browser based Java application run.

After installing the lastest Java version from java.com (Version 7 Update 4), Norton Safety Minder(NSM) won't let Java run on any website that uses it. Even Java's test page at http://www.java.com/en/download/installed.jsp says that it cannot run.

At the beginning I though it was a firewall and/or antivirus (Norton 360) related issue but after turning both OFF and letting NSM stay installed, the problem persisted. It wasn't until I uninstalled NSM that problem with Java went away. Even turning off NSM on a protected account maks a browser based Java app fail. Problem happens with any browser, IE, Chrome, etc. Problems occurs regardless of the Windows account being used, either mine with full admin priviledges or the child accounts monitored/controlled by NSM.

What needs to be done to make Norton Safety Minder and Java work together since my child needs access to some educational websites with Java apps ??

Using:

Windows 7 64 bit

Java Version 7 Update 4

Internet Explorer 9

Norton Safety Minder 2.3.0.19

Norton Online Framework Version 2.3.0.7

Norton Online DataStore Version 2.3.0.7

Search Signature Version: 2.3.0.19

KatieQ · ‎04-09-2009

Hi octavioa,

Do you see any alert messages sent from Norton Safety Minder when trying to access the Java's test page?

What versions of IE and Chrome do you have?

Thanks,

Katie

octavioa · ‎05-27-2012

No, no messages from NSM when accessing Java's test page. The message from the Java app is:

ClassNotFoundException

testJava2_1.TestVMApplet.class

IE version 9.0.8112.16421; Update Versions 9.0.6

Chrome version 19.0.1084.52

All this running on Windows 7 Home Premium 64 bits SP1

If you google this Java error, it usually points to an antivirus/firewall problem. That's why I reinstalled Java with Norton360 turned off, but that didn't help. It wasn't until I uninstalled NSM that the problem went away. But I had to reinstall NSM so Norton Online Family could work so I can enforce parental controls, but when I did, Java stopped working again.

KatieQ · ‎04-09-2009

Thanks for the update octavioa, I'll pass this to the team to be checked out.

Thanks,

Katie

3polarbr · ‎07-10-2012

I'm still getting used to all this so I hope this reply is what you are looking for. My son had trouble with this, too. After some research I was able to determine that it was a problem with Java 7. When we uninstalled Java 7 and went back to 6 everything worked fine.

KatieQ · ‎04-09-2009

Hi 3polarbr,

Thanks for sharing this with us.

Thanks,

Katie

octavioa · ‎05-27-2012

Even though it's good to know Java 6 works with NSM, for those of us who have other apps that need Java 7, this is not a workaround that will work. I'm sorry, but Java 7 has been out since July 2011, ie, a year ago, and there have been 6 updates since then so there has been plenty of time for Norton to replicate/fix/test/deploy a fix for this problem.

Is not that Java is an obscure language/deployment environment nobody uses....

KatieQ · ‎04-09-2009

Hi octavioa,

We will check into this.

Thanks,

Katie

Dessieman · ‎07-27-2012

I am also having the exact same problems as octavioa and am frustrated that such a critical program seems to be incompatible with NSM. Hopefully this can be fixed soon :/