11-26-2010 06:53 AM
The product worked until a few weeks back. I got the message that safety minder had turned off. My child was not here to have turned it off. I have reinstalled the product (newest version). I do not have the dog icon showing up in my tray. I did not see where the addins were listed either on the browser.
Any help is appreciated.
11-29-2010 12:34 PM
When you log onto your Norton Online Family account, do you see the child profile is protected in green at Settings -> Profile?
From what you described here, it doesn't sound like Norton Safety Minder has been install on the PC.
11-30-2010 05:53 PM
It was set to green. I uninstalled/reinstalled the product again. I did notice the service did not start.
i got this error in the event log. It sounds like there could be a dll in conflict. Unsure what it would be.
The Norton Online service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.
12-03-2010 04:36 AM
I use Norton Internet Security (latest version). I did in the past month get the computer patched up to Windows Vista sp2 with all the patches. I had problems with the PC and it took some time to get it patched. This could of been around the time it had issues, but I am unsure.
12-07-2010 06:59 PM
We would be more than happy to setup a remote desktop access and work together with you on this. You're welcome to send me a private message or an email for details. You can find my email address at http://community.norton.com/norton/profile?user.id=15038