Norton Family

[TitanGirl]

The product worked until a few weeks back.  I got the message that safety minder had turned off.  My child was not here to have turned it off.  I have reinstalled the product (newest version).  I do not have the dog icon showing up in my tray.  I did not see where the addins were listed either on the browser.

Any help is appreciated.

[KatieQ]

Hi TitanGirl,

When you log onto your Norton Online Family account, do you see the child profile is protected in green at Settings -> Profile?

From what you described here, it doesn't sound like Norton Safety Minder has been install on the PC.

Thanks,

Katie 

[TitanGirl]

It was set to green.  I uninstalled/reinstalled the product again.  I did notice the service did not start.

i got this error in the event log.  It sounds like there could be a dll in conflict.  Unsure what it would be.

The Norton Online service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.

Thanks.

[KatieQ]

TitanGirl,

What security products and versions do you have on the PC?

Did you install any new programs lately?

Thanks,

Katie

[TitanGirl]

I use Norton Internet Security (latest version).  I did in the past month get the computer patched up to Windows Vista sp2 with all the patches.  I had problems with the PC and it took some time to get it patched.  This could of been around the time it had issues, but I am unsure.

Thanks.

[KatieQ]

TitanGirl,

We would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id​=15038

Thanks,

Katie