09-27-2009 10:38 AM
In my Norton, i found the parental and privacy controls have not been installed. When attempting to get started, I received "Email address has already been registered to an account". After attempting all passwords possible that I use, I decided to go directly into the www.onlinefamily.norton.com site. I was able to enter the site with my correct password. How do I configure the site? When I go to settings it will only allow me to go into the 'profile'. All the other options are gray and can't be accessed.
09-27-2009 11:36 AM
Thanks for writing. As a first step towards configuring the OnlineFamily.Norton, you need to create profiles for the children you need to monitor. You can do so, by clicking he '+' icon at the top of the Setting page you were referring to. You need to give simple details of the children you need to monitor. Then on returning to the setting page you would notice that you can configure each of the setting per rules you want to set for monitoring.
The help documents should come quite handy to help you configure - https://onlinefamily.norton.com/familysafety/help/
Please get back to us if you need further help in this front.