Norton Family

[dgardner]

Thanks Katie,

I look forward to any responses the QA team might have.

David

[dgardner]

Is there any news on this problem?

I am still getting many records of the same conversation.

As a result when my kids get on to IM after school to catch up with their friends while also doing a bit of surfing for homework the activity report can run to many pages. It is common to see 10 records which are duplicates of the same conversation.

This happens frequently. It makes it very difficult for me to glance through the activity report because potentially important items might be obscured by too much duplication.

I think there might be some connection between this over reporting of activity and my kids having multiple conversations. Either they are holding separate IM chats with more than one person at the same time or sometimes they are involved in chats containing a group of people.

As it stands, it looks from the activity report like my kids are constantly chatting but, in reality, I think they have one or two chats open which they return to for a couple of minutes here and there over a long period of time. For some strange reason NSM/Online Family reports the same chat repeatedly and each time attaches the full transcript.

David

[andrew_d]

We are currently researching this problem. It would appear that this is some kind of bug in the way in which the records are retrieved. Nice work correlating the lines in the transcript to the total times the conversation occurred!

When a lot of message traffic is being transmitted... The safety minder can get confused in terms of when conversations start and stop, but that doesn't explain multiple reports of identical data, which suggests that there's a bug in the reporting code on the server.

It would be interesting to see if you had the same results using a different chat client, like yahoo or AIM, to see if it was related to a specific chatting client, but I suspect that it is not. 

Some changes in the way we report conversations to the back end and the way that those transcripts are displayed are coming in the next version of the client, which you can expect very soon, hopefully that will help.

Thanks for reporting this problem. 

Andrew

[dgardner]

Thanks for the update Andrew.

I can't help with providing data for different chat clients because everyone in my family uses the same and I don't want to encourage them to branch out even further.

I look forward to seeing whether future changes to the software will affect this issue.

Regards

David