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Newbie
jwbryan
Posts: 1
Registered: ‎11-13-2010

Problems with Norton Family

Hi!

 

I am having trouble with Norton Family on several computers.  It is allowing my children to visit sites they should not visit.  Also, it is allowing them to login when the time is set to 0 hours available.  Clearly there are some issues here.  What should I do to begin troubleshooting?

Administrator
KatieQ
Posts: 4,898
Registered: ‎04-09-2009

Re: Problems with Norton Family

Hi jwbryan,

 

How do you block the sites that are not supposed to be accessed, by categories or on the block list?  Please give me a sample website URL.  Please check out the links below for details.

 

https://onlinefamily.norton.com/familysafety/help.fs?action=allowingWebsite

 

https://onlinefamily.norton.com/familysafety/help.fs?action=blockingSpecificWebCat

 

https://onlinefamily.norton.com/familysafety/help.fs?action=blockWebsite

 

 

For the time restrictions,  when a child reaches his/her curfew time, the child would receive a message saying there are 60 seconds left.  After 60 seconds, the child is allowed to log back to the PC for another 60 seconds to finish whatever he/she was doing.  These behaviors can be repeated for three times,  so the child gets about extra 6 minutes, then he/she wouldn't be able to log back to the PC without the email address and password for the Norton Online Family account.

 

 

Thanks,

Katie

Visitor
danmel137
Posts: 1
Registered: ‎11-24-2010

Re: Problems with Norton Family

Hi I am having a problem installing Norton Online Safety.

My kids have a user account each but we decided it was better

to have just one account for them. I uninstalled each of their

accounts and I am now trying to install on the new user account.

I have also noticed that the administrator account doesn't have

it as well. When I tried to install it came up as an error.

Please help me.

Administrator
KatieQ
Posts: 4,898
Registered: ‎04-09-2009

Re: Problems with Norton Family

Hi danmel137,

 

 

Please tell us the exact error message you get when you install Norton Safety Minder.

 

 

Thanks,

Katie