Norton Family

[THeng]

Hi. Just loaded online family an getting this error message.

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe

R6025.

-pure virtual function call

Thanks.

Tim

XP Pro SP3

[KatieQ]

Hi Theng,

Can you please go to https://onlinefamily.norton.com/familysafety/downl​oad.fs and download the latest Norton Safety Minder? 

Thanks,

Katie

[THeng]

Thanks.

Ok, I uninstalled and reinstalled from your link.  Comparing the "about"s, it's the same version I had.

Already getting the same error message.

Tim

[KatieQ]

THeng,

The latest Norton Safety Minder is 2.2.0.28.  You can find the version number by clicking the Norton Safety Minder icon in the system tray and selecting About Norton Safety Minder.

What is the version of Norton Safety Minder on your PC?  When do you receive the error message, right after restarting the PC?

Thanks,

Katie

[THeng]

Yes, that is the version I have.

Errors started popping up within about 15 minutes or so.

Tim

[KatieQ]

THeng,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie

[mori81]

Hi, as suggested, after installing and reinstalling it does not solve the problem. I read under Microsoft's support site (http://support.microsoft.com/kb/240437) that this r6025 error might be caused due to bad/defective registration of an application, so it requires me to reregister that 'problematic' application...may that be the problem? if so, how do I reregister the Norton Safety Minder?

[KatieQ]

Hi mori81,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie

[atlmoons]

I'm having this same problem on my computer.  I'm running Windows XP SP3.  Can you help me?

[KatieQ]

Hi atlmoons,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie