Norton Family

[slytle]

So Safari is now at 5.1.4. Is NOF ever going to support it? I can't limit updates based on whether NOF works or not. Is it time to switch?

[KatieQ]

Hi slytle,

Thanks for the inquiry.  The Mac team is working on the compatibility issue with Safari.  You are probably already aware of this, the Mac version of NOF supports the latest Firefox.

Thanks,

Katie

[slytle]

Now Firefox doesn't block... version 10.0.2

I can't keep up...

[KatieQ]

Hi slytle,

The Mac version of Norton Safety Minder should support Firefox 10.

What OS Mac version are you running?

Thanks,

Katie

[slytle]

10.7.3

[KatieQ]

slytle,

Please make sure the child's profile account to be monitored is checked at Settings ->  Profile online. 

Also make sure that the browser extension is actually activated.  To verify if that is the case, you need to click on the Tools item on the top menu bar, go to add-ons, then click on the extensions  item on the left hand side of the screen.  You should see a Norton Safety Minder 2.2. or 2.1 item in there.  If it has a button next to the Norton Safety Minder saying enable, you need to click that.  If it says Disable, you need to click enable and then restart firefox.

Please try the following if above doesn't work.

1. Uninstall NSM on the Mac. Restart the machine.
2. Go to the website, under Settings->Profile, and remove the machine that NSM was just uninstalled from.
3. Download and re-install NSM on that machine.

Thanks,

Katie 

[daruking]

Frustrated user here as well.  It's been quite awhile since Safari 5.1 has been released.  I'm ready to find a different product.  Anyone have a Mac compatible monitoring alternative?

[KatieQ]

Hi daruking,

Thanks for your patience.  There is a very significant difference in architecture between Safari 5.1 and 5.0.  The Mac team has been working very hard to support it.  We appreciate your patience while we are working on it to make it happen.  When the update is available, we will definitely release the news in the forum.

Thanks,

Katie

[daruking]

I understand that it's a different architecture, but it's been a loooong time! Is there a timeframe that they can give us, like, within this quarter, or this half, or this year?! ...or ever?! Do they have a beta program?I regret having paid for this product and I'm frustrated that all you guys can tell us is we're working on it...

[rexexdesign]

I agree completely. Safari 5.1 was released July 2011, and I was already told in January that the update to support Safari is coming soon. So basically I've paid for Norton Safety Minder for no reason, because all the kids need to do is start Safari instead of Firefox, which I also can't upgrade each time an update comes out, because it's not supported for a while.

I am close to cancelling my premium account as well. Once Safari 5.1 is supported Safari 6 will come out with the next Mac OS Mountain Lion release... please give a more accurate timeframe, 9 months for an update can't be right!